Service Engineer, Singapore

Were looking for a front-line Service Desk Support Engineer that is customer service focused to provide end-user support to a global user base. This role focuses on end-user satisfaction and blends technical problem-solving with exceptional customer service/communication skills. It is vital that this role is carried out in a professional manner. As a Service Desk Support Engineer you will make an impact on employee productivity by resolving technical issues efficiently collaborating and escalating to other IT teams and thoroughly communicating updates. Through responsive customer focused support you will contribute to day-to-day operations across the organization. You will be a valued member of the Service Desk team and work collaboratively across all IT Teams for timely resolutions.

What youll do

• Communication: Facilitate clear and consistent communication within the team with peers and management. Act as a liaison between service desk and other business units and provide status of progress to the customer.
• Task Management:Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention.
• End-user support: Serve as a point of contact for technical support resolving a wide range of hardware software connectivity and operating issues for local and global employees for production and lab facilities.
• Technical support and troubleshooting: Resolve problems related to desktop computers laptops printers copiers scanners software applications etc.
• Critical Thinking or Analyze TrendsIdentify emerging trends and issues and makes suggestions for technical solutions to solve current and possible future problems.
• Project EngagementParticipate in local and global projects lead by various teams in IT. Projects include new deployments of hardware and software lifecycle equipment and testing of new solutions.

What youll bring

• Proven experience in a Service Desk or IT support role.

• Working experience or strong understanding of enterprise technologies (Office 365 and ServiceNow)
• Experience supporting applications and hardware in office lab and manufacturing environments.
• Ability to work independently as well as collaborate with others.
• High attention to detail documentation and follow-through.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Strong technical background with excellent problem-solving skills.
• English as a primary language multilingual preferred
• Associates degree or equivalent work experience with a minimum of 2 years in a global 24x7 technical team.
• Strong customer service mindset with excellent interpersonal communication and organizational skills.
• Strong interpersonal skills with a customer-centric approach and a friendly and professional demeanor providing excellent customer service and ensuring user satisfaction throughout the support process.
• Ability to travel internationally <5% of the time
• Ability to lift 35 pounds
• Ability to participate in after-hours and on-call work rotations

What youll get

• A role that offers variety and the chance to make a visible impact every day.

• Opportunities to collaborate with your colleagues onsite 5 days per week.
• An excellent salary benefits offering and development opportunities.

About Sensient

Sensient Technologies Corporation is a leader global manufacturer and marketer of colors flavors and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems cosmetics and pharmaceutical systems specialty colors and other specialty and fine chemicals. The Companys customers include major international manufacturers representing most of the worlds best-knwn brands.

Sensient is an Equal Opportunity Employer headquarters in Milwaukee Wisconsin USA.