Senior Project Manager, Client Connectivity CIB

We are currently seeking a high calibre professional to join our team as an Senior Project Manager Client Connectivity.

Inthis role you will:

• Provide pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base utilising your deep SME knowledge of Payments Liquidity ERP and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery minimising friction.
• Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions effectively communicating with clients and senior stakeholders.
• Take ownership of client relationships post-sales leading client communication throughout the project lifecycle and beyond; Ensure every client is able to operate their accounts and services as expected and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score providing valuable feedback to Product to improve client experience.
• Collaborate with cross-functional teams globally including Legal Operations IT Sales and Product to optimise internal processes and project delivery; Stay updated on the latest developments in payments products and technology.
• Act as a role model and escalation point for the team providing training support and guidance; Drive the strategic priorities of the GPS business promoting a positive culture by maintaining a balanced approach to work and life even when under pressure.

To be successful you will need:

• Extensive experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience and/or relevant qualifications.
• Familiarity with design thinking principles.
• Excellent communication and influencing skills.
• Proven ability to excel under pressure and drive strategic initiatives forward; Ability to manage competing deadlines effectively in real-time.