Senior ExecutiveAssistant Manager Learning & Development (Learner Experience)

Job Description

The successful candidate will join the Corporate Learning Centre Department in SIA Human Resources Division. He/she will be responsible for end-to-end operations and continuous improvement of the organizations learning and development (L&D) ecosystem. This role ensures seamless learner experiences operational excellence regulatory compliance effective management of government-funded training initiatives learning analytics and strategic workforce development partnerships.

Key Responsibilities

• Lead end-to-end learning operations for SIA ground staff including registration timetabling/scheduling and resource allocation to ensure smooth programme delivery.
• Manage the learning ops team and oversee learning facilities/resources including procurement inventory and maintenance.
• Design monitor and continuously improve the end-to-end learner journey from enrolment to certification
• Establish and manage service level agreements (SLAs) service desk support and issue resolution processing
• Implement feedback mechanisms and drive corrective and preventive actions to enhance learner satisfaction.
• Serve as the primary point of contact for government agencies including SkillsFuture Singapore (SSG) Workforce Singapore (WSG) and the Ministry of Manpower (MOM).
• Manage Training Partner Gateway (TPG) profiles submissions and programme administration.
• Prepare validate and submit training grants and funding claims accurately and on time.
• Coordinate audits/inspections and ensure ongoing compliance by monitoring policy changes and updating SOPs/processes to meet regulatory and quality requirements.
• Develop and manage the annual learning operations budget (manpower facilities technology vendors learning resources) including quarterly forecasting variance analysis and cost optimisation.
• Track expenditure and funding utilisation and maximise government funding opportunities and training grants.
• Monitor and report departmental learning metrics and KPIs; automate data collection reporting and analytics where possible.
• Ensure strong data governance through validation reconciliation Quality assurance and timely submission of required external/regulatory/accreditation reports.
• Represent Learning in the Company Training Committee(CTC) partnering with unions/management/business leaders on skills gaps skills roadmaps and career pathways and supporting funding applications project delivery and stakeholder communications.

Requirements

• Possess a university Bachelors degree in any discipline.
• Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP) is preferred.
• Diploma in Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP) would be advantageous.
• Intermediate proficiency with MS Office for example MS Excel pivot table function.
• Experience with administrator functions of SuccessFactors Learning Management System (LMS) is preferred.
• Possess positive customer-oriented service mindset.
• Intermediate business writing and/or design skills.
• Collaboration in Teams extensive coordination with internal business units & stakeholders and external suppliers / vendors.
• Critical thinking and problem-solving skills to independently evaluate analyse and propose solutions for business challenges.

We thank all candidates for their interest in Singapore Airlines and regret that only shortlisted candidates will be notified.