Project Engineer – Service Operations Automation

Job Description

Context

The Project Engineer Service Operations Automation is responsible for driving digital transformation and automation initiatives within Singapore Service Operations.

The role focuses on improving operational efficiency by reducing manual administrative effort simplifying ERP-related activities automating repetitive business processes and improving visibility through digital dashboards and reporting solutions.

Working closely with Service Coordinators Logistics Teams Engineers Project Leads and Operational Stakeholders the individual will identify process inefficiencies and develop automation solutions that improve productivity quality and operational performance.

The role combines business process knowledge software development workflow automation robotic process automation (RPA) data analytics and dashboard development to support a scalable and efficient service operation.

Requirements

Bachelors Degree in Computer Science Information Technology Engineering Business Analytics Supply Chain Management Data Science or related discipline or equivalent working and thinking level.

Strong analytical and problem-solving skills with the ability to translate operational pain points into practical digital solutions.

Experience in process automation software development data analytics and business process improvement is preferred.

Knowledge of ERP environments logistics processes service operations and supply chain workflows is advantageous.

Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

Process Analysis & Digital Transformation

Analyze existing service operation workflows and identify opportunities to eliminate manual activities and improve operational efficiency.

Document current and future-state processes and develop digital solutions that simplify day-to-day operations.

Drive digital transformation initiatives that support long-term operational excellence and scalability.

ERP Process Automation

Develop automation solutions to reduce manual ERP transactions and repetitive user activities.

Automate operational processes including:

• Purchase Order tracking
• Delivery monitoring
• Service Order management
• Material coordination
• Data extraction and reporting
• Administrative follow-up activities

Reduce manual data entry unnecessary clicks duplicate activities and reliance on manual tracking methods.

Intelligent Automation Development

Design develop test and maintain automation solutions utilizing workflow automation robotic process automation and system integrations.

Develop unattended and attended automation solutions to improve productivity and process consistency.

Implement notification escalation exception handling and monitoring capabilities within automated processes.

Dashboard & Reporting Solutions

Develop dashboards and operational reporting tools that provide real-time visibility into key business processes.

Support reporting and analytics in areas such as:

• Open Service Orders
• Aging Orders
• Purchase Order Status
• Delivery Performance
• Material Readiness
• Escalation Tracking
• Operational KPIs
• Resource Utilization

Provide data-driven insights that support operational and management decision-making.

Software Development & System Integration

Develop custom applications scripts and workflow solutions that improve operational performance.

Integrate approved enterprise platforms ERP systems databases SharePoint reporting tools and workflow systems where appropriate.

Ensure developed solutions are scalable maintainable secure and properly documented.

Data Management & Analytics

Develop automated methods for collecting transforming and validating operational data.

Improve data quality consistency and accessibility across operational teams.

Support business intelligence and continuous improvement initiatives through data analytics and reporting.

Stakeholder Management

Partner with Service Operations teams Engineers Logistics teams Project Leads and Management stakeholders to understand business requirements.

Translate business needs into technical solutions and communicate technical concepts in a clear and practical manner.

Support solution deployment user adoption training and continuous enhancement activities.

Continuous Improvement

Promote Lean and Continuous Improvement principles across operational processes.

Identify opportunities to improve productivity reduce cycle times eliminate waste and enhance customer responsiveness through automation and digitalization.

Drive a culture of innovation and operational excellence.

Technical Skills

Required

Programming & Development

• Python
• SQL
• REST APIs
• JSON

Microsoft Power Platform

• Power Automate
• Power Automate Desktop
• Power Apps
• Power BI
• SharePoint
• Dataverse

Automation Technologies

• Robotic Process Automation (RPA)
• Workflow Automation
• UI Automation
• Process Mining

Data & Reporting

• Dashboard Development
• Data Modeling
• Data Analytics
• Power Query
• DAX

ERP Knowledge

• SAP ERP
• Service Order Processes
• Purchase Order Processes
• Logistics & Delivery Workflows
• Material Management Concepts

Preferred

• UiPath
• Automation Anywhere
• PowerShell
• C#
• .NET
• OCR Technologies
• Computer Vision / Image Recognition
• OpenCV
• AI Builder
• Machine Learning Fundamentals

Skills Tags

Digital Transformation

Process Automation

ERP Automation

SAP

Robotic Process Automation (RPA)

Power Platform

Power BI

Power Automate

Power Apps

Python

SQL

Data Analytics

Dashboard Development

Workflow Automation

System Integration

Continuous Improvement

Lean

Operational Excellence

Stakeholder Management

Project Management

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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