Process Improvement Manager (1 Year Contract)

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Descriptions:

• Stakeholder Management & Governance Partner closely with internal stakeholders to align priorities clarify requirements drive decision-making and ensure strong governance across initiatives including risk scope timelines and resource management.

• Digitalisation & Automation Identify prioritise and implement system enhancements and automation opportunities to simplify workflows improve processing efficiency reduce manual effort and enhance user experience.

• Process Improvement & Controls Review and redesign processes to improve turnaround time accuracy control effectiveness and adherence to established policies SOPs and service standards.

• Project Delivery Manage end-to-end project delivery including requirements gathering impact assessment user acceptance testing implementation training and transition into business-as-usual operations.

• Operational Oversight Oversee day-to-day operations within the manpower management scope to ensure processes are executed accurately efficiently and in compliance with internal and external requirements. Drive accountability capability uplift and continuous improvement.

• Regulatory Compliance Ensure compliance with relevant regulatory and industry requirements including MAS FAA LIA and RNF guidelines and lead the timely implementation of regulatory changes controls and submissions.

Competencies & Personal Traits

• Strong project and change leadership capabilities

• Analytical and solution-driven mindset

• Strong stakeholder influencing and communication skills

• Ability to balance innovation with compliance discipline

• Proven leadership in operations and transformation environments

• Strong execution and delivery focus with SDLC experience

• Knowledge of MAS / FAA / LIA regulations preferred

Working Experience:

• Experience in project management process improvement or operations within a regulated industry

• Proven track record in delivering transformation initiatives and implementing automation solutions

• Experience driving cross-functional outcomes.

Education:

• Degree in Business Finance or related field.

• Project Management certification (e.g. PMP Agile) is an added advantage.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.