Platform Operations Engineer

The Platform Operations Engineer is responsible for maintaining and supporting on-premises infrastructure platforms that underpin mission-critical systems. This role ensures platform reliability operational stability and drives infrastructure modernisation and automation initiatives while maintaining robust support for existing agency systems.

The role also supports the agencys transition towards cloud adoption and hybrid infrastructure including the migration and modernisation of existing workloads. You willcollaborate closely with internal teams and vendors to ensure the stability performance and security of essential government IT infrastructure.

Key Responsibilities

1. Maintain and support critical infrastructure platforms including compute storage virtualisation and supporting systems across development staging and production environments.
2. Implement platform standards automation and modern operational practices to improve efficiency and reliability.
3. Support infrastructure enhancement and modernisation initiatives in alignment with enterprise architecture standards.
4. Manage virtualisation platforms (e.g. VMware Hyper-V Nutanix) including capacity monitoring performance optimisation and lifecycle management.
5. Execute patching and upgrade strategies using automation while minimising service disruption.
6. Provide L2/L3 technical support including incident management root cause analysis and problem resolution.
7. Maintain backup disaster recovery (DR) and high-availability (HA) solutions.
8. Implement and enforce security controls including access management system hardening and compliance monitoring.
9. Collaborate with application network and vendor teams to ensure platform stability scalability and service performance.
10. Develop and maintain documentation runbooks and standard operating procedures (SOPs).
11. Support and troubleshoot infrastructure and network-related issues to ensure end-to-end service availability.
12. Support cloud migration and hybrid infrastructure initiatives including workload assessment migration planning and post-migration operational support.

Requirements

1. Over 6 years of relevant experience in infrastructure or platform operations.
2. Strong problem-solving and analytical skills with the ability to work independently.
3. Experience in enterprise infrastructure environments.
4. Familiarity with vendor and contract management.
5. Strong communication skills to engage both technical and non-technical stakeholders.
6. Strong teamwork organisational and interpersonal skills.

Technical Requirements

1. Experience with virtualisation platforms (e.g. VMware vSphere Hyper-V Nutanix).
2. Experience with storage systems (SAN NAS) and enterprise backup solutions (e.g. Commvault Veeam Cohesity).
3. Proficiency in Red Hat Linux and/or Windows Server administration.
4. Familiarity with monitoring and observability platforms.
5. Solid understanding of networking concepts including TCP/IP DNS DHCP routing and switching firewalls load balancing and network segmentation.
6. Understanding of data centre network fundamentals.
7. Experience with high-availability and disaster recovery solutions.
8. Experience supporting infrastructure modernisation and migration initiatives.
9. Strong documentation skills.
10. Familiarity with cloud platforms (e.g. AWS Azure) and hybrid infrastructure concepts.

Desired Technical Skills

1. Experience with automation tools (e.g. Ansible Puppet Chef).
2. Familiarity with scripting languages (e.g. Python PowerShell Bash).
3. Experience implementing and maintaining monitoring and observability solutions (e.g. Prometheus Grafana ELK Dynatrace Splunk).
4. Familiarity with containerisation and orchestration platforms (e.g. Docker Kubernetes).
5. Experience with Infrastructure as Code (IaC) for automated provisioning and configuration.

Qualifications

Degree or Diploma in Computer Science Engineering Information Technology or a related field.

Desired Certifications

1. VMware Certified Professional (VCP).
2. Microsoft Certified: Windows Server.
3. Red Hat Certified Engineer (RHCE).
4. ITIL v4 Foundation.
5. AWS or Azure Associate-level (or equivalent) cloud certifications