Partner Services Development Manager, Asia

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Partner Development Manager Asia is primarily responsible for guiding Docusign partners in building scaling and maturing profitable services practices around Docusign solutions. This role focuses on helping partners develop implementation integration and managed services offerings; define delivery methodologies and standards; and build the internal capabilities needed to deliver high-quality customer outcomes at scale.

This position is an individual contributor role reporting to the Sr. Director Channel Resell.

Responsibility

• Guide partners in building and scaling a profitable services practice around Docusign solutions including implementation integration and managed services offerings

• Collaborate with partners to define services portfolios service catalogs and packaging that align to customer needs and Docusign go-to-market priorities

• Support partners in developing internal delivery capabilities including hiring plans role definitions training paths and competency frameworks for consultants and architects

• Work with partners to design and adopt standardized delivery methodologies and project frameworks for Docusign implementations

• Establish and promote quality standards governance models and best practices aligned with Docusign professional services and product guidelines

• Conduct periodic reviews of partner-led projects to ensure adherence to standards and to identify opportunities for continuous improvement

• Build and execute enablement plans specifically targeted at partner services and technical teams (consultants solution architects project managers)

• Develop and deliver training on implementation best practices integration patterns security and compliance considerations and ongoing customer adoption strategies

• Drive certifications and advanced skills development to ensure partners maintain a high level of technical and delivery capability

• Collaborate with partners to develop services business plans including revenue targets utilization goals pricing strategies and investment priorities

• Provide guidance on services economics (e.g. rate cards delivery models margin optimization) to help partners run profitable Docusign practices and recommend actions to improve efficiency and profitability

• Ensure partner services offerings are designed to drive strong customer outcomes from initial deployment through ongoing adoption and expansion

• Promote partner-led customer success motions (e.g. health checks optimization services) that increase Docusign usage and value realization

• Gather feedback from customers and partners to refine services offerings and identify new high-value service opportunities

• Support partners in designing robust solution architectures and integration approaches for complex customer environments

• Co-create demo use cases and proof-of-concept scenarios with partners that showcase Docusign solutions in their specific domain or industry

• Maintain visibility into partner services capacity certifications project pipelines and delivery outcomes

• Provide regular insights and recommendations to regional leadership on partner services performance capability gaps and investment needs

• Adhoc duties as directed by Management

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• Bachelors degree in business marketing or a related field (or equivalent experience)

• 6 years of experience in partner management channel development or business development preferably in the technology sector

Preferred

• Deep understanding of SaaS business models partner economics and channel incentive structures

• Proven track record in building or scaling services practices (implementation integration managed services) through partners or consulting firms

• Experience with eSignature IAM or adjacent security/enterprise platforms is highly desirable

• Strong understanding of project delivery methodologies services economics and quality management

• Existing relationships within the target partner ecosystem (systems integrators ISVs resellers etc.)

• Network of contacts at consulting firms or technology partners relevant to the industry

• Strong presentation training and communication skills

• Services- and customer-outcomecentric mindset with a focus on long-term partner success

• Collaborative proactive and results-oriented mindset

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois Colorado Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington Maryland New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary

Canada: CAD $X/hour - CAD $X/hour or CAD $X - CAD $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

EEO Know Your Rights poster