Operations Specialist

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Profile Summary:
In this role you will be involved in the day-to-day execution of the NBA processes oversee SLA productivity risk compliance and complaints. You must have the ability to handle ad-hoc projects related to daily functions including reviewing test scripts and UAT. You will also need to drive feedback to identify process gaps for automation and efficiency.

Job Description:
Involve in daily monitoring of NBA processes oversee SLA and productivity.
Involve in reporting and audit related to the team
Ability to understand the root cause of issues escalated and make independent decision for service recovery
Ability to plan work schedule for the team and co-ordinate relief and resources

Sound understanding of products and procedures in Life Ops

Sound understanding of related legal and compliance issues and market practices

Full knowledge of business rules and processes

Ability to handle and support ad-hoc projects related to day-to-day functions including reviewing of test scripts

Who we are looking for:
Competencies & Personal Traits
Knowledge of insurance laws & regulations

Good understanding of insurance products

Customer-oriented with good interpersonal and communication skills

Confident in problem solving and decision making

Possesses project management skills

Proficiency in MS Office

Ability to communicate ideas concept thoughts information and instruction clearly

Good process and business understanding of all the sections within New Business.

Working Experience
3 years of experience
Prior experience in New Business Admin will be an advantage

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.