Manager Digital Workplace

About the Role

The IT Digital Workplace Manager is responsible for leading end-user Information Technology (IT) and digital workplace operations in Singapore including end-user support and infrastructure. This role ensures employees have a secure stable and modern technology environment while continuously improving service quality and user experience in line with business needs and local regulatory requirements.

He/She will manage a team of end user support professionals oversee outsourced service providers and collaborate closely with local business stakeholders and regional IT teams.

What You Will Deliver

• Lead a team implement new initiatives and manage day-to-day activities to ensure the reliability high service availability and performance of end-user systems services hardware and infrastructure through established IT operations policies procedures and processes
• Oversee IT service management processes including incident request problem change and release management aligned with Information Technology Infrastructure Library (ITIL) best practices
• Act as the escalation point for complex technical issues and service disruptions
• Manage end-user computing environments including laptops desktops printers mobile devices peripherals and collaboration tools
• Own endpoint management platforms such as Microsoft 365 Intune Windows Autopilot and identity and access management including IT Asset Management
• Strategize plan and execute transformation projects device refresh rollout and lifecycle management initiatives
• Serve as the IT liaison for IT security and ensure compliance with cybersecurity audit and data protection requirements relevant to Singapore
• Coordinate disaster recovery and business continuity planning and testing for end-user services
• Manage third-party vendors and managed service providers ensuring Service Level Agreement (SLA) and contract compliance
• Partner with business stakeholders and provide high-touch support to senior management and executive users
• Lead coach and develop a customer-focused high-performing support team
• Administrative duties and coordination tasks as required

What You Bring

• Bachelors degree in Computer Science Information Technology Systems Engineering or a related discipline
• Minimum 8 years of experience in managing teams and/or outsourced service providers
• At least 5 years in End User Computing Digital Workplace or IT Support roles
• Strong experience with Microsoft technologies including Microsoft 365 Intune Windows Autopilot Azure Active Directory (Azure AD) / Entra ID Group Policy System Center Configuration Manager / Microsoft Endpoint Manager (SCCM/MEM) Windows 10/11 Linux and Android
• Experience using Artificial Intelligence (AI) workflow automation and virtual agents to streamline end-user support and improve service delivery efficiency
• Good understanding of endpoint security identity management and device compliance
• Hands-on experience supporting or managing network and security components such as firewalls switches access points and Virtual Private Networks (VPNs)
• Familiarity with IT service management tools and ITIL processes
• Experience supporting hybrid cloud and on-premise environments
• Experience in creating technology roadmaps network design and remote end-user support
• ITIL Foundation or higher certification is an advantage
• Microsoft certifications including Modern Desktop Administrator Azure or Microsoft 365 are an advantage
• Networking or security certifications such as Cisco Certified Network Associate (CCNA) or equivalent are an advantage
• Strong leadership communication and stakeholder management skills
• Customer-centric mindset with a focus on service quality and user experience
• Ability to operate effectively in a fast-paced enterprise environment
• Experience supporting C-suite senior leadership and executive users

Why Join DKSH

At DKSH we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability collaboration and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Information Technology.