Low Code (OutSystems) Support Analyst, Senior Associate, Technology Consulting

At EY we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We work together across our full spectrum of services and skills powered by technology and AI so that businessespeopleand the planet can thrive together.

Wereall in are you

Join EY and shape your future with confidence.

About the opportunity

We are looking for a techno-functional Low Code Support Analyst specializing in OutSystems to join our team. The ideal candidate will have strong analytical and technical skills with hands-on experience in troubleshooting OutSystems applications /support and SQL (including advanced queries). This role requires excellent communication skills a proactive mindset and familiarity with Agile methodologies stakeholder management and low-code application environments.

Your key responsibilities

• Provide Level 2 support for OutSystems applications ensuring timely resolution of incidents and service requests.
• Analyze and troubleshoot application and data issues using OutSystems Service Studio logs and SQL queries.
• Collaborate with development QA and platform teams to escalate and resolve complex issues.
• Maintain documentation of support processes known errors and solutions.
• Monitor OutSystems application performance logs and integrations proactively identifying areas for improvement.
• Engage with business stakeholders to understand requirements pain points and provide functional support.
• Participate in Agile ceremonies (stand-ups sprint reviews retrospectives) and contribute to continuous improvement.
• Support release management and deployment activities within the OutSystems platform.
• Ensure adherence to best practices in low-code development and support including performance optimization and security.

To qualify for the role you must have

• Bachelors degree in computer science Information Technology or related field
• Minimally 6 years of software development experience with strong expertise in Java
• Proven experience in a techno-functional support role in Outsystems.
• Strong hands-on experience with troubleshooting OutSystems based applications
• Proficiency in SQL (including advanced queries) for data analysis and troubleshooting.
• Excellent verbal and written communication skills.
• Experience working in Agile environments with cross-functional teams.
• Ability to manage stakeholders and communicate effectively with both technical and non-technical audiences.
• Strong problem-solving skills and attention to detail.

Ideally youll also have

• OutSystems certification (Associate / Professional Developer) is a plus.
• Experience in enterprise application support or digital transformation programs.
• Knowledge of ITIL practices and incident management tools (e.g. ServiceNow Jira).
• Exposure to cloud platforms (Azure AWS) and integration technologies (REST SOAP APIs).
• Familiarity with CI/CD pipelines and release governance in OutSystems.

What we look for

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator youll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What working at EY offers

EY offers a competitiveremunerationpackage whereyoullbe rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus we offer:

Continuous learning:Youlldevelop the mindset and skills to navigate whatever comes next.

Success as defined by you:Wellprovide the tools and flexibility so you can make a meaningful impact your way.

Transformative leadership:Well give you the insights coaching and confidence to be the leader the world needs.

Diverse and inclusive culture:Youllbe embraced for who you are and empowered to use your voice to help others find theirs.

Company description

EY is building a better working world by creating new value for clients peoplesocietyand the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting taxstrategyand transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.