Integration and Field Support Engineer (IFSE)
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Job Summary
Job Description:
Are you passionate by the IT world and interested in working in a diverse and international environment Then join us into our growing Agnet Mission Critical (MCX) business.
We are looking for an Integration and Field Support Engineer (IFSE) to join our team in Singapore. You will support Trials/Proof of Concepts (PoC) project implementation and maintenance phases of our regional business through design integration upgrade and troubleshooting activities.
Airbus Public Safety and Security (PSS) business line of Airbus Defence & Space delivers end-to-end applicative solutions for Public Safety and Business critical segments by leveraging more than 40 years of experience in offering end-to-end communication solutions services and consultancy. Field-proven by three million users across 80 countries worldwide our solutions connect professional users across 300 global networks.
PSS is transforming and evolving and we need talented people who can make a real difference on the way we design deliver and support IT and applicative solutions to our customers.
Your overall mission:
The Integration and Field Support Engineer (IFSE) activity is structured over three areas:
Ensuring the proper integration of the Agnet solution in the customer environment during the deployment phase of customer projects. The IFSE is involved from design to commissioning
Performing maintenance and upgrade of deployed Agnet systems. The IFSE processes the customer reported technical queries and incidents (Incident Management). Investigation of the incidents is done following the defined support procedures. The IFSE also informs the customers and authorized contact persons of the processing status. He/ she is responsible for ensuring that the contractually agreed service levels are met. He/ she initiates Problem Management and provides necessary indications in the case of reproducible system errors
Playing a key role in ensuring that Trials/PoCs are successful in an innovative environment where specific solutions may be developed and/or deployed
This is a truly international position where you get to work closely with colleagues in France and in Finland as well as our customers who are located in APAC.
Your detailed mission:
Understand the IT and applicative environment in which Agnet will be integrated
Design implement integrate and commission the Airbus MCX solution for Trials/PoCs and commercial projects in the customer environment (4G/5G network including Policy and Charging Rules Function (PCRF) for Quality of Service (QoS) management Control Room)
Support Trials/PoCs specific integration and testing activities
Configure the IT infrastructure (Network Address Translation (NAT) for Agnet Servers Firewall Dynamic Host Configuration Protocol (DHCP) Server Session Traversal Utilities for NAT (STUN) server external Domain Name System (DNS) server) when relevant especially for Trials/PoCs
Perform maintenance activities including troubleshooting. The IFSE is raising cases to Level 3 when needed and therefore is coordinating with our expert center
Plan and perform upgrades
Report within customer meetings being owner of the cases.
Contribute to and learn from international team support (methodology training lessons learned common tools)
Support pre-sales activities
Other duties reasonably determined from time to time by the Company
Qualification and Professional Skills
Bachelors or Masters degree in IT or Telecommunication or related
Proven software deployment and integration experience (at least 3-5 years) in complex IT environments
Hands-on experience with Enterprise Linux distributions (administration and shell environments) Infrastructure as Code/configuration management tools (Terraform Ansible Packer) virtualization techniques hypervisor environments microservices and containerization (Kubernetes and Docker)
Knowledge of 4G/5G systems including TCP/IP routing switching
Awareness of security threats and corresponding security know-how
Fluent spoken and written English
Personal and Interpersonal Skills
Strong customer focus
Communication skills to address needs and propose solutions towards customers and internal stakeholders
Creative mindset and strong skills in fixing issues
Analytical by nature highly organized and able to effectively prioritize tasks
Ability and willingness to work as a team player in a highly collaborative and fast-evolving international environment
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
Airbus Singapore Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Chief Engineering & ArchitectureBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Required Experience:
IC
