General Manager

Job Req Number: 123331
Time Type: Full Time

• Oversee daily warehouse operations including inbound outbound inventory management and order fulfilment.
• Ensure operations are executed efficiently safely and in line with Service Level Agreements (SLAs).
• Ensure compliance with company policies regulatory requirements and safety standards.
• Drive productivity accuracy and cost optimization across warehouse processes.

• Act as the key point of contact for assigned customers on all operational matters.
• Build and maintain strong customer relationships through regular engagement and performance reviews.
• Understand customer requirements and ensure services are aligned to meet or exceed expectations.
• Manage and resolve customer issues escalations and service gaps in a timely manner.
• Provide operational insights and performance reports to customers.

• Lead coach and develop warehouse teams including supervisors and frontline staff.
• Build a high-performance culture focused on accountability teamwork and continuous improvement.
• Manage manpower planning resource allocation and workforce productivity.
• Drive staff engagement capability development and succession planning.

• Establish and monitor key performance indicators (KPIs) including productivity accuracy turnaround time and customer satisfaction.
• Analyze operational data to identify trends gaps and improvement opportunities.
• Prepare and present performance reports to internal stakeholders and customers.
• Ensure consistent achievement of operational and financial targets.

• Identify process inefficiencies and drive continuous improvement initiatives.
• Standardize workflows and implement best practices across operations.
• Support system implementations or enhancements (e.g. Warehouse Management Systems such as Blue Yonder).
• Drive automation digitalization and innovation initiatives where appropriate.

• Collaborate with internal stakeholders including transport planning IT and finance teams.
• Ensure alignment between warehouse operations and broader supply chain functions.
• Support business development efforts by providing operational inputs for new opportunities and solutions.

• Bachelors degree in Supply Chain Logistics Business or a related field.
• 812 years of experience in warehouse or logistics operations.
• Proven experience managing customer-facing operations in a 3PL or distribution environment.
• Experience with Warehouse Management Systems (WMS).
• Strong operational and commercial mindset.
• Excellent customer management and stakeholder engagement skills.
• Proven leadership and team development capabilities.
• Strong problem-solving and decision-making skills.
• Data-driven with strong analytical abilities.
• Effective communication and presentation skills.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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