Franchise Support Lead, SENA

DePuy Synthes is recruiting for a Franchise Support Lead SENA located in Singapore.

Position Summary

The Franchise Support Lead is a people leader responsible for leading the Franchise Support function for DePuy Synthes across Southeast & North Asia (SENA). This role provides strategic and operational leadership to ensure consistent compliant and high-quality franchise support enabling commercial execution across markets.

The role leads and develops a team of Franchise Support Executives across countries ensuring excellence in event management compliance financial governance and administrative operations while drivingstandardisation continuous improvement and strong cross-functional partnership.

Job Responsibilities

Franchise Support Function & OperationalLeadership

• Lead the end-to-end Franchise Support operational model across SENA ensuring consistency quality and compliance in support provided to Commercial and Marketing teams.

• Provide oversight and governance for event management including local regional overseas and virtual activities ensuring flawless execution aligned with internal policies and external regulations.

• Act as a subject matter expert on franchise support processes including HCC Life Legal contracting Procurement (eMP) budget tracking accruals and audit readiness.

• Ensure robust financial discipline overseeing A&P tracking IO management accruals cost center governance and dashboard reporting across markets.

• Drive continuous improvement byidentifyingprocess gaps inefficiencies and risks and implementing sustainable solutions and standard operating practices.

People Leadership & Capability Building

• Lead coach and develop a team of Franchise Support Executives fostering a high-performance collaborative and service-oriented team culture.

• Set clear expectations priorities and success measures aligned to businessobjectivesand compliance requirements.

• Build bench strength and capability through structured onboarding coaching cross-market knowledge sharing and skills development.

• Act as an escalation point for complex issues balancing speed compliance and business needs.

Stakeholder Partnership & Influence

• Partner closely with Commercial Marketing Finance Legal HCC Procurement and Travel & Meetings teams to ensure aligned execution and risk-managed decision-making.

• Serve as a trusted advisor to commercial leaders providing guidance on feasibility compliance implications timelines and resource planning for events and initiatives.

• Proactively manage cross-market dependencies and intercompany interactions ensuring seamless coordination across the cluster.

Compliance Risk & Quality Management

• Ensure all franchise support activities are executed in full compliance with:

• HCC & HCC Life requirements

• Legal contracting standards

• Procurement (eMP ARAVO PO RFP) policies

• Business Quality ISRM DARM Privacy & Data and audit requirements

• Champion a compliance by design mindset within the team embedding controls documentation and audit readiness into daily operations.

• Lead preparation for audits and reviews ensuringtimelyaccuratedocumentation and corrective actions where needed.

Qualifications & Experience

• Bachelors degree.

• 8 years of experience in franchise support commercial operations event management or administrative leadership within MedTech or regulated healthcare environments (Orthopaedics preferred).

• Proven people leadership experience managing teams across multiple stakeholders and preferably multiple markets.

• Strong hands-on experience with:

• Event and meeting management (physical virtual overseas)

• HCC compliance and approval workflows

• Legal contracting processes

• Procurement systems (eMP ARAVO PO RFP)

• Budget management accruals and financial dashboards

• Experience working in a matrixed regional environment is highly preferred.

• Strong leadership presence with the ability to balance service orientation and governance

• Excellent planning prioritisation and organisational skills in a fast-paced high-volume environment

• Confident communicator with the ability to influence without authority

• High attention to detail with strong systems process and risk orientation

• Independent resilient and solutions-focused

• Advancedproficiencyin MS Excel PowerPoint Teams SharePoint and virtual meeting platforms

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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