Field Engineer (Customer Service)

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Motorola Solutions Services team is seeking a highly experienced Senior Service Engineer to provide technical leadership and advanced support for our deployed solutions. This role is key to ensuring the reliability performance and successful lifecycle management of mission-critical systems.


You will be expected to independently lead and manage the design implementation and maintenance of complex service and support solutions for our customer networks and mentor junior team members.

• Provide expert-level full-time on-site and remote support for complex deployed systems collaborating directly with customers internal teams and vendors.

• Lead advanced incident response drive complex root cause analysis (RCA) and implement preventative measures.

• Design and implement value-added services process optimization and automation solutions utilizing scripting data analytics and industry best practices.

• Act as the primary technical interface and trusted advisor to customers advocating for their needs and driving high-priority issue resolution.

• Lead small-scale projects or technical work streams related to system upgrades maintenance and solution improvements.

• Occasional out-of-hours support and travel may be required

Proven track record of 5 years of relevant field service and system integration experience with deep expertise in the following areas:

• Domain Expertise: Public Safety and Mission Critical operations advanced Data Analytics deep knowledge of Tetra/other Land Mobile Radio (LMR) Systems or advanced GSM/LTE/5G technologies & Cybersecurity Products & principles.

• Technical Skills: Land Mobile Radio System Cybersecurity process and operations within Network/Security Operations Center (NOC/SOC) environments. Having knowledge on Vulnerability Management Products such Cyberark PAM Carbon Black EDR IBM Guardium Treliix Software suites Tripwire Cisco ISE and Forescout NAC will be preferred

• Service Management: Demonstrated expertise in Customer Support Maintenance and Life Cycle Management and to respond promptly to customer requests.

• Professional Certification: ITIL v4 certification is highly preferred.

• Leadership and Communication: Proven strong interpersonal collaborative and team leadership skills with the ability to coordinate across various groups and functional teams.

• Communication Skills: Excellent written and verbal communication listening negotiation and presentation skills with proven ability to present complex technical information to both technical and non-technical audiences.

• Problem-Solving: Advanced problem-solving and critical thinking skills with the ability to lead resolution efforts for major incidents.

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EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.