Customer Service Executive

At NTS we make it possible together. Technology inspires and drives us; it is our passion. Every day we work on unique solutions to complex challenges. Whether its ultra complex or ultra precise solutions we are proud of what we do and what we deliver.

Want to find out together whats possible Do you want to exceed customer expectations and achieve the highest customer satisfaction Are you driven enthusiastic and does your heart beat faster with high-tech product development Then get started as Customer Service Executive at NTS Singapore and lets make it possible together.

Job Description

As Customer Service Executive at NTS Singapore you will manages end-to-end sales order activities and day-to-day customer communication to ensure accurate timely and complete order fulfilment for key customers in a manufacturing / precision engineering environment. The role is the main liaison between customers and internal teams such as Sales Planning Production Logistics Quality and Engineering to secure on-time delivery and a high level of customer satisfaction.

Furthermore your key responsibilities are:

• Process and manage customer orders including order verification ERP entry acknowledgements and maintenance of accurate order data

• Monitor and coordinate order fulfilment activities including RDD/PDD management shipment schedules and customer delivery commitments

• Serve as the primary contact for customer enquiries order updates documentation requests and service-related issues

• Build strong customer relationships and provide timely resolution or escalation of order delivery and documentation concerns

• Coordinate with Sales Planning Production Logistics Quality and Engineering teams to align customer requirements production schedules shipments and engineering changes

• Maintain accurate customer order shipment and backlog records in ERP/CRM systems and ensure document traceability

• Prepare and analyze reports on order performance OTIF backlog shipment status and past-due orders for management and customer reviews

• Ensure compliance with SOPs support continuous improvement initiatives provide team backup support and perform other assigned duties

Job Requirements

• ITE Diploma or Degree in Engineering Supply Chain Business or a related technical discipline

• Minimum 35 years of customer service order management quotation or project coordination experience within a manufacturing or precision engineering environment

• Strong understanding of engineering drawings manufacturing processes tolerances and engineering change management (ECR/ECO)

• Proficiency in ERP/CRM systems and Microsoft Office applications

• Strong customer service orientation with excellent communication and stakeholder management skills

• Effective analytical problem-solving and decision-making abilities

• High attention to detail with strong data accuracy and system discipline

• Ability to manage multiple priorities concurrently and collaborate effectively across cross-functional teams with a continuous improvement mindset

Your terms of employment

At NTS we combine our passion for technology with innovative solutions to complex challenges. You get the freedom and confidence to fully use and develop your talents in a dynamic and energetic environment. We invest both in technology and in you as a future colleague!

Your unique challenge at NTS includes at least the following conditions:

• Competitive salary;

• Annual Wage Supplement;

• Term Life & Medical Insurance Coverage;

• Personal growth and development opportunities through training and/or education;

• Up to 18 days of Annual Leave.

About NTS

We deliver unique solutions to complex challenges and drive technological advancement for our customers. By combining development manufacturing and assembly we play an integral role in bringing the supply chain together. We combine the best skills and brightest ideas into a working system for the worlds most advanced Semiconductor Opto-Mechatronics and Analytical solutions. For this reason we have grown into a Tier-1 supplier to OEMs and an international player operating from various (production)sites in Europe Asia and the US.

Although we offer our teams around the world a great place to work we do not forget to remain firmly rooted locally. Ultimately the core of NTS is our people. Their excellent manufacturing skills customer-focused mindset and clear technical solutions have made NTS what it is today. Together we create a culture that everyone can be proud of because we make it possible together. Thats why we take every opportunity to celebrate our people our craftsmanship and our successes.

Interested

Apply immediately and send your CV (and motivation letter) via the application button below! For more information about this vacancy or our organization please contact Denise Lai at