Customer Relationship Executive (6 months contract)
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Primary responsibilities:
Coordinating auditor schedules and managing client requests and updates to auditor schedules.
Specific responsibilities:
Scheduling
Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.
Raise and obtain approval for concession suspension and withdrawal of certification where required
Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals including payment arrangements.
Schedule auditor assignments for initial audits surveillance renewals and training sessions.
Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
Arrange access passes for jobs on Jurong Island.
Send job confirmations to clients for initial renewal and surveillance audits.
Organize ferry tickets visa and transport to Batam/Bintan and Malaysia (if required).
Coordinate with affiliates for international audit jobs.
Auditor Schedule Update
Update allocated auditor information on CertIQ.
Maintain timely updates of auditor schedules on CertIQ.
Record changes in contact information or addresses on CertIQ.
Monthly Reporting
Provide comments on overdue schedules concessions and suspension reports.
Update surveillance figures on CertIQ and relevant folders
Qualifications :
- Min Diploma in Management or related fields
Min 3 years of administration duties
Proficient in MS Office especially Excel
Ability to work independently.
Excellent customer service skills.
Hardworking detail-oriented and meticulous.
Strong communication negotiation and interpersonal skills.
Proficient administrative skills.
Capability to produce timely and accurate monthly reports.
Remote Work :
No
Employment Type :
Contract
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
