Customer Project Manager, Hyperscale

Who are we

Job Summary

This is a senior high-visibility role at the heart of Equinixs most strategic growth engine. As a Hyperscale Customer Project Manager you will own the end-to-end delivery of large complex deployments for our most important global customers spanning multiple sites regions and internal teams.

You will operate with significant autonomy engage at executive level with customers and internal leadership. This is an opportunity to shape how Equinix delivers at hyperscale and to build a career at the intersection of infrastructure cloud and AI.

Responsibilities

Project Delivery & Execution

• Lead large-scale cross-functional multi-site and cross-regional customer deployments from initiation through to closure

• Own and actively manage comprehensive project schedules deployment plans and end-to-end lifecycle milestones

• Identify manage and mitigate delivery risks dependencies and in-flight changes communicating impact clearly to customers and internal stakeholders

• Proactively surface timeline risks early and drive resolution with urgency and rigour

Customer & Stakeholder Management

• Serve as the primary customer interface throughout deployments maintaining an executive-level presence and trusted-advisor relationship

• Lead regular governance meetings with customers and internal partners covering progress risks decisions and milestone tracking

• Deliver clear timely and professional communications updates issue notices and project close-out documentation

• Build strong lasting relationships with customer stakeholders and cross-functional internal teams

Escalations & Issue Resolution

• Independently manage standard and mid-level escalations; partner with senior management on complex issues

• Drive resolution with professionalism and persistence holding internal teams accountable for commitments and outcomes

Cross-Functional Leadership

• Coordinate effectively across sales operations design construction and external vendors to align delivery efforts

• Facilitate clear consistent communication across all delivery teams and remove blockers proactively

Continuous Improvement

• Capture and apply lessons learned through customer and internal debriefs to improve future deployments

• Contribute to process improvements and best practice development within the global CSD organisation

Qualifications

Essential

• Demonstrable experience managing large complex customer-facing projects in a technology or infrastructure environment

• Proven ability to operate with minimal supervision exercise sound independent judgement and own delivery outcomes end to end

• Experience engaging and communicating at executive level with enterprise or hyperscale customers

• Strong understanding of data centre environments colocation products or large-scale infrastructure deployments

• Excellent written and verbal communication skills

• Highly organised with strong attention to detail execution discipline and the ability to manage multiple concurrent workstreams

Desirable

• Previous experience in a hyperscale xScale or cloud campus deployment context

• Familiarity with project management tools such as Smartsheet Tableau or equivalent platforms

• Formal project management qualification (PMP PRINCE2 or equivalent)

• Experience with order management book-to-bill processes or service delivery operations

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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