Enter a job title or keyword

Contract Ground Operations (6-months)

ShopBack

Job Location:

Singapore - Singapore

Monthly Salary: Not provided by the employer

Posted: 13 July 2026 (30+ days ago)

Application Deadline: 18 October 2026

Vacancies: 1 Vacancy

Job Summary

Our Journey

The ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members money and time and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective in 2014 ShopBack now powers over US$5.5 billion in annual sales for over 20000 online and in-store partners and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings ShopBack continues to create value for both members and merchants. Notably its payment solution ShopBack Pay offers members a convenient and rewarding payment option at checkout.

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel not just to build a Cashback platform but to reimagine how brands and consumers connect. As former advertisers they understood the limitations of traditional marketing and saw an opportunity to deliver more value on both sides. That idea quickly turned into action and the first prototype was built over a weekend with the other co-founders. Today ShopBack serves over 50 million users across 13 markets partners with 20000 merchants and powers over half a million transactions daily. Were building The Worlds Most Rewarding Way to Shop and looking for bold driven individuals to join us.

Your Adventure Ahead

Act as ShopBacks on-ground ambassador ensuring merchants feel confident and supported in adopting our digital payment and loyalty solutions.
Distribute and set up POSMs (point-of-sale materials) as part of enabling a seamless customer journey.
Conduct in-person merchant education and training sessions helping them maximize the use of ShopBack tools for their business growth.
Support execution of on-ground campaigns and projects that contribute to user acquisition retention and merchant satisfaction.
Serve as a first line of support for merchant questions feedback and troubleshooting ensuring issues are resolved or escalated effectively.
Collect and document merchant information including storefront images POSMs and training progress.
Gather merchant insights and share structured feedback with internal teams to continuously improve our solutions.
Uphold ShopBacks values by delivering a consistent professional and positive partner experience.
Perform other ad-hoc duties as assigned by the supervisor to support ongoing business needs.

Requirements:

Previous experience in ground operations customer service or related fields preferred.
Strong communication and interpersonal skills to effectively engage with various stakeholders on a daily basis.
Ability to work in a fast-paced deadline-driven environment.
Independent detail-oriented able to multitask effectively and adaptable with a proactive mindset.
Strong analytical and problem-solving skills.
Demonstrated use of AI tools (e.g. ChatGPT Gemini Claude) to develop new or improve workflows enhance productivity and drive efficiency at scale.
Willing to commute to various locations across Singapore (assigned by zones).
(Optional but advantageous) Access to a personal vehicle for work purposes.

ShopBacker Traits

Agency - We take ownership and act rather than waiting for permission. When somethings blocking progress we find a way through it and follow through until its done.
Judgement- We aim for high-impact decisions not just easy wins and we put the bigger picture ahead of individual interests. That means moving quickly and confidently while staying thoughtful about when a call really matters.
Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
Tenacity - We stay in it when things get hard keeping a level head under pressure. We debate openly before deciding then commit fully and support each other along the way.

Whats in it for ShopBackers

Career growth opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on performance.
Candid open and collaborative culture where feedback is valued.

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications analyse resumes match candidates to roles generate interview notes and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!