Assistant Manager, Pre-owned (Value Chain)

Do you want to develop world-class skills build a brilliant career and thrive within a highly supportive team Join Inchcape Singapore part of Inchcapes global network.

Youll play a key part in growing a global business thats transforming our industry working with the worlds leading automotive brands and delivering great experiences for our customers.

Our Sales Team is seeking a Sales Manager Pre-ownedto join our team in this position you will collaborate with a dynamic diverse team to deliver exceptional service and repairs bringing your expertise and passion for quality to drive your career forward.

What youll do

Reporting to the Senior Manager Pre-Owned you will be responsible for leading the end-to-end operations and performance of the pre-owned Sales team ensuring operational excellence customer satisfaction and achievement of commercial targets.

1. Business Strategy & Operational Planning

• Lead the planning and execution of strategic initiatives for the pre-owned business including sales performance operational workflows and customer experience improvements.
• Drive business objectives in alignment with Inchcapes strategic priorities.
• Oversee the full vehicle sales cyclefrom vehicle acquisition valuation refurbishment readiness pricing merchandising to final sales and post sales.

2. Sales Performance & Commercial Management

• Execute operational plans to deliver revenue margin and profitability targets for the pre-owned division.
• Participate in vehicle pricing strategy margin optimization and promotion planning.
• Ensure achievement of KPIs such as stock turn margin per unit customer satisfaction and finance/insurance penetration.

3. Team Leadership & Development

• Lead coach and develop the pre-owned Sales team to drive high performance and professional growth.
• Instill a strong sales culture with emphasis on accountability customer centricity and operational discipline.
• Provide guidance on negotiations trade-in assessments and complex deal structuring.

4. Customer Experience Management

• Handle escalated customer enquiries feedback compliments and complaints with professionalism and ownership to safeguard brand reputation.
• Implement customer focused initiatives to enhance the pre-owned customer journey.
• Drive consistent delivery of premium service standards throughout the sales process.

5. Showroom & Operational Excellence

• Oversee showroom operations to ensure optimal presentation and compliance with internal and regulatory standards.
• Ensure processes are adhered to documentation accuracy trade in workflows handover quality and vehicle readiness.
• Collaborate with service logistics quality and valuation teams to ensure seamless pre-owned operations.

6. Cross Functional Collaboration & Projects

• Partner with internal stakeholders including Marketing Aftersales Finance and Operations to support business objectives.
• Participate in and lead assigned functional or cross department initiatives aimed at process improvement and business growth.

About you

• Degree in any discipline is preferred.
• Minimum 3 years of Sales & People Management experience ideally within automotive retail or related industries.
• Proven track record in sales leadership achieving performance targets and managing customer-facing teams.
• Experience in pre-owned automotive and valuation will be an advantage.
• Strong leadership capabilities to lead motivate coach and drive the performance of a sales team.
• Excellent communication skills with attention to detail.
• Strong problem-solving mindset proactive and customer focused.
• Highly dependable accountable and goal oriented.
• A collaborative team player who takes ownership and drives results aligned with company objectives.