Assistant Manager, Festive Operations

At ShangriLa Singapore we are a heartwarming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits a tranquil and sincere working environment worklife balance and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt ShangriLa Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings including familythemed rooms supported by dedicated familyfocused amenities.

We are looking for an Assistant Manager Festive Operations to join our team!

Job Responsibilities

• Assist in the end-to-end execution of seasonal retail campaigns including planning launch and post-campaign review
• Coordinate timelines across departments (Culinary Pastry Marketing Procurement) to ensure all milestones are met
• Track campaign progress ensuring readiness of products marketing materials and stock availability
• Oversee daily operations of festive retail outlets pop-ups and booths ensuring smooth processes and excellent service
• Manage order processing payment handling and ensure accurate and timely fulfilment of retail and bulk orders
• Monitor stock levels coordinate replenishment and support demand forecasting to minimise wastage and stockouts
• Coordinate logistics for packing storage and delivery while maintaining operational efficiency
• Support achievement of seasonal sales targets across all channels (in-store online corporate) and identify upselling opportunities
• Track daily sales performance and provide regular updates and insights to management
• Ensure product quality and consistency through close collaboration with Culinary and Pastry teams including quality checks on packaging and presentation
• Deliver a seamless and premium customer experience handling enquiries feedback and VIP or corporate requests professionally
• Supervise festive retail staff including temporary hires and promoters; support rostering training and maintain a positive high-performing team environment
• Maintain accurate records of sales inventory and orders and support reporting budgeting and cost tracking for festive campaigns

Job Requirements

• Minimum 46 years of relevant experience in retail hospitality or F&B operations with exposure to seasonal or festive retail campaigns (e.g. mooncakes hampers holiday gifting)
• Demonstrated ability to support the execution of retail strategies that drive sales performance enhance customer experience and ensure smooth day-to-day operations
• Good understanding of retail fundamentals including merchandising inventory control order management and basic financial awareness (sales tracking cost control)
• Familiarity with e-commerce platforms and omnichannel retail operations including online order processing and coordination with delivery partners
• Proven team supervision skills with the ability to guide frontline staff temporary hires and promoters during peak festive periods
• Strong organisational and coordination abilities with experience managing multiple tasks and stakeholders across departments (e.g. Culinary Marketing Procurement)
• Solid problem-solving and analytical skills to monitor sales performance identify operational gaps and support decision-making
• Ability to work effectively in a fast-paced high-volume environment particularly during peak festive seasons while maintaining attention to detail and service standards
• High level of adaptability resilience and hands-on approach with a willingness to work extended hours weekends and public holidays as required during campaign periods
• Strong command of spoken and written English is required. Proficiency in a second language such as mandarin is an advantage as the role involves regular interaction with Chinesespeaking customers and corporate clients as well as coordination with business counterparts who communicate primarily in Chinese. This is necessary to ensure accurate communication effective service delivery and smooth execution of festive retail operations.