Villa Operations Manager

At SLS The Red Sea our villas represent the most personalized expression of the SLS experience. As a Villa Operations Manager you will lead the Villa Host operation ensuring every guest receives seamless intuitive and highly personalized service from pre-arrival through departure.

Working closely with Front Office Housekeeping F&B Concierge Spa Engineering and other operational teams you will lead the Villa Host team oversee VIP experiences and ensure every detail of the villa guest journey reflects the bold and distinctive spirit of SLS.

Key Responsibilities

• Lead the overall Villa Host operation ensuring consistent delivery of personalized luxury service and SLS brand standards.
• Manage coach and develop Villa Host Supervisors and Villa Hosts to build a high-performing guest-focused team.
• Oversee daily villa operations including arrivals departures VIPs special requests host allocations and guest preferences.
• Review VIP and high-profile guest arrivals and coordinate all arrangements with relevant operational departments.
• Conduct regular villa inspections to ensure presentation amenities maintenance and service delivery meet luxury standards.
• Maintain a strong presence in the operation and personally engage with VIPs repeat guests and guests celebrating special occasions.
• Handle escalated guest concerns and lead service recovery with timely and appropriate follow-up.
• Monitor guest feedback and identify opportunities to continuously improve the villa guest experience.
• Ensure guest profiles preferences and service information are accurately maintained in the Property Management System.
• Develop and maintain Villa Host procedures and service standards across the operation.
• Lead daily briefings and ensure effective communication of VIP movements guest requests and operational priorities.
• Monitor staffing scheduling productivity and departmental operating costs.
• Identify appropriate upselling opportunities across dining spa experiences and other resort services.
• Work closely with operational departments to ensure seamless coordination throughout the guest journey.
• Support recruitment onboarding training performance management and development of the Villa Host team.
• Ensure compliance with SLS policies operational procedures privacy requirements and health and safety standards.

Qualifications :

• Diploma or Bachelors degree in Hospitality Management Hotel Management or a related field is preferred.
• Minimum 5 years of luxury hospitality experience including at least 23 years in a managerial or senior supervisory role.
• Previous experience in Villa Operations Butler Service Front Office Guest Relations private residences or a similar luxury guest-facing environment.
• Strong knowledge of luxury guest service VIP handling personalization guest recognition and service recovery.
• Proven leadership experience in managing coaching training and developing guest-facing teams.
• Good understanding of Front Office operations and Property Management Systems (PMS).
• Strong operational awareness including scheduling productivity cost control and upselling.
• Excellent communication interpersonal and problem-solving skills.
• Strong English communication skills both written and verbal.
• Highly organized and detail-oriented with the ability to manage multiple priorities in a fast-paced luxury hospitality environment.

Remote Work :

No

Employment Type :

Full-time