Villa Host

At SLS The Red Sea a villa stay is more than accommodation its a highly personalized experience where every detail feels effortless. As a Villa Host you will be the dedicated point of contact for our villa guests creating a seamless and memorable journey from arrival through to their final farewell.

Working closely with Front Office Housekeeping F&B Spa Concierge Transportation and other resort teams you will anticipate guest needs coordinate personalized experiences and ensure every moment reflects the distinctive spirit of SLS.

Key Responsibilities

• Take ownership of the guest journey for assigned villas from pre-arrival preparation through departure.
• Review guest profiles preferences VIP status and special occasions to prepare personalized experiences.
• Conduct pre-arrival villa inspections to ensure cleanliness amenities maintenance and overall presentation meet SLS standards.
• Personally welcome villa guests and support seamless in-villa check-in and check-out experiences.
• Build genuine relationships with guests and act as their key point of contact throughout their stay.
• Anticipate guest needs and coordinate requests with relevant resort departments through to completion.
• Arrange dining spa and wellness experiences resort activities transportation celebrations and other personalized experiences.
• Coordinate in-villa dining minibar laundry luggage and other villa services as required.
• Ensure villa amenities guest supplies and special arrangements are prepared according to guest preferences.
• Identify opportunities to create memorable and personalized moments for guests.
• Respond promptly to guest requests feedback and concerns and support effective service recovery.
• Maintain accurate guest preferences requests and relevant stay information within hotel systems.
• Stay informed of daily arrivals departures VIP movements resort activities and operational updates.
• Coordinate departure arrangements including transportation luggage billing requirements and individual guest requests.
• Maintain the highest standards of guest privacy discretion grooming and professional conduct.
• Follow all SLS service standards operational procedures and health and safety requirements.

Qualifications :

• Diploma or qualification in Hospitality Management or a related field is preferred.
• Minimum 23 years of experience in luxury hospitality preferably within Villa Operations Butler Service Guest Relations Front Office Concierge or a similar guest-facing role.
• Previous experience in a luxury resort villa private residence or high-end hospitality environment is preferred.
• Strong guest relations skills with the ability to anticipate needs and create personalized experiences.
• Good understanding of luxury service standards guest etiquette privacy and discretion.
• Good knowledge of Front Office F&B Housekeeping Concierge and general resort operations.
• Comfortable using Property Management Systems (PMS) and standard hotel systems.
• Strong organizational and problem-solving skills with excellent attention to detail.
• Excellent communication and interpersonal skills with a warm and professional presence.
• Strong English communication skills both written and verbal.
• Flexible proactive and able to remain composed in a fast-paced luxury hospitality environment.

Remote Work :

No

Employment Type :

Full-time