University Internship- Connectivity Support

Responsibilities :

• Support and monitor connectivity deployment initiatives across Saudi Arabia to achieve optimal live connectivity performance and Connectivity @ Install () targets.

• Ensure data integrity and accuracy of connectivity and digital tools data by conducting regular reviews validations and corrective actions.

• Extract analyze and manage the Connectivity @ Install () funnel from the Global Connectivity Metrics (GCM) platform to provide visibility and drive performance improvements.

• Supports and maintain actionable dashboards and reporting tools to provide real-time visibility into key connectivity metrics including: Live Connectivity Connectivity Data Flow Issues Helium Monitoring Connectivity @ Install Performance Digital Tool Adoption and Utilization

• Support deployment adoption and operational effectiveness of digital solutions including OnWatch and Tube Watch.

• Work closely with cross-functional teams including Connectivity Project Leaders Service Delivery (SD) Field Service Engineers (FSEs) and HPMs to ensure successful project execution and timely issue resolution.

• Coordinate and track connectivity project milestones risks and action plans to ensure alignment with business objectives.

• Ensure connectivity installations and live system activations are completed within target timelines through proactive follow-up and on-site support when required.

• Provide field support and technical guidance for restoring offline systems and improving connectivity stability.

• Identify investigate and resolve connectivity and communication issues impacting remote monitoring and digital service solutions.

• Generate regular performance reports and insights for leadership highlighting trends opportunities risks and improvement actions.

• Promote best practices and continuous improvement initiatives to increase connected asset penetration enhance remote monitoring capabilities and improve customer satisfaction.

• Bachelors degree in Engineering Information Technology Biomedical Engineering Healthcare Technology Management or a related field.
• Experience in healthcare technology service operations connectivity deployment digital solutions or technical support environments.
• Experience working with cross-functional teams in project execution and operational follow-up.

• Basic knowledge of IT infrastructure networking and connectivity concepts.
• Understanding of healthcare equipment and medical imaging technologies.
• Familiarity with remote monitoring solutions digital service tools and connectivity platforms.
• Working knowledge of service operations and field service processes.
• Experience with data analysis reporting and dashboard development tools.