ServiceNow Technical Legal Advisor

Job Description:

Key Responsibilities

1. Requirements Gathering & Process Mapping

Participate in discovery workshops with legal stakeholders.

Translate legal processes (intake matter management contract review litigation workflows etc.) into clear functional requirements.

Provide insight into legal terminology regulatory obligations and operational nuances.

Support creation of process maps and user stories that reflect legal standards.

2. Act as a Bridge Between Legal Teams and ServiceNow Delivery

Serve as the domain expert to inform designers BAs and developers.

Clarify legal context behind workflows approvals confidentiality requirements and decision points.

Ensure technical solutions align with real-world legal practice.

3. Workflow Validation & Compliance Alignment

Review proposed designs and configurations to ensure they reflect correct legal logic.

Identify legal risks compliance constraints or mandatory steps that must be preserved.

Validate ServiceNow LSD workflows for accuracy completeness and legal integrity.

4. Legal Roles Permissions & Access Control Guidance

Advise on legal role structures (e.g. General Counsel Paralegal Legal Admin).

Define access rules based on ethics confidentiality privilege and jurisdictional requirements.

Support creation of role-based access models.

5. Testing & Quality Assurance (UAT Support)

Develop test cases representing real legal scenarios and exceptions.

Participate in User Acceptance Testing to validate legal workflows templates forms and matter handling.

Sign off on legal accuracy and operational fit.

6. Documentation & Governance Support

Assist in drafting process documentation user guides and legal workflow definitions.

Support governance decisions on template management document handling and workflow updates.

Advise on ongoing operational improvements postgo-live.

7. Change Management & User Adoption

Support onboarding and training of legal users by explaining system logic in legal terms.

Help legal staff understand how ServiceNow supports compliance workflow transparency and efficiency.

Act as a trusted liaison between the implementation team and legal department.

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Required Qualifications

Education & Knowledge

Bachelor of Law or equivalent legal education.

Strong understanding of legal operations workflows and terminology.

Knowledge of legal intake processes matter management or contract lifecycle workflows.

Experience

Experience working with legal departments law firms or legal operations teams.

Familiarity with digital transformation or workflow automation projects (ServiceNow experience preferred but not mandatory).

Experience aligning legal processes with operational or technical systems.

Skills

Excellent communication able to explain legal concepts to technical teams.

Strong analytical and problem-solving skills.

Ability to map legal processes and define requirements clearly.

Understanding of confidentiality privilege and compliance constraints.

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Preferred Qualifications

Prior experience with ServiceNow LSD Legal Operations technology or legal workflow tools.

Experience in cross-functional implementation teams.

Knowledge of data privacy regulations impacting legal workflows (GDPR CCPA etc.).

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