ServiceNow consultant

Job Description:

Essential Job Functions

• Develop and maintain project plans identifying project scope timelines and
• resources required.
• Assign and manage resources including ServiceNow consultants to ensure
• project milestones are met on time and within budget.
• Communicate with stakeholders including clients vendors and internal team
• members to provide project status updates and ensure their needs are being
• met.
• Oversees use of strategic solutions and offerings by the business development community. Participates in solution selling activities to ensure that marketing plans align with sales and launch plans.
• Assists management in researching existing business environment including trends best practices and company preferred architectural frameworks and alliances to ensure that company services match business trends.
• Facilitates reduced risks to client and company; participates in solution business plan creation; assists in preparing financial models to ensure that client interests are met and potential business opportunities are established. Assists and supports client activities to eliminate gaps or inconsistencies in the initial solution architectural design deliverables benefits and messaging.
• Interfaces and participates in business development discussions across crossfunctional teams and internal and external executive managements to ensure consistency in solution development and implementation.
• Identifies business requirements; evaluates concepts such as market timing compelling event and problem identification to ensure that delivered solutions meet both short and long term company and client business performance expectations.

Basic Qualifications

• Bachelors degree or equivalent combination of education and experience
• Bachelors degree in business administration computer science information technology or related field preferred
• Bachelors degree in business administration or a related field.
• Project Management Professional (PMP) certification or equivalent.
• Experience managing ServiceNow projects including project planning
• resource management risk management and stakeholder management.
• Excellent communication skills both written and verbal.
• Strong analytical and problemsolving skills.
• Ability to work independently and manage multiple projects simultaneously.
• Understanding of ITIL and other IT service management frameworks.
• ServiceNow certification in various areas such as ServiceNow Administration
• IT Service Management IT Operations Management or Custom Application
• Development is desirable.

Other Qualifications

• Good communication skills to communicate with customers support personnel and management
• Good skills at managing risks during product launches
• Good creative thinking problem solving planning timemanagement and organization skills to balance and prioritize work
• Good human relations skills to select develop mentor discipline and reward employees
• Ability to create and maintain formal and informal networks
• Ability to lead and work in a team environment
• Willingness to travel

Work Environment

• Office environment