Service Parts Advisor

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

Role Purpose

Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling inventory control and coordination with service teams.

Key Responsibilities

Parts Sales & Customer Support
- Greet customers (internal & external) and identify parts requirements accurately
- Recommend appropriate parts based on customer or technician needs
- Ensure a high level of customer service and satisfaction at all times
- Handle inquiries quotations and parts availability checks

Inventory Management
- Monitor stock levels and ensure optimal inventory availability
- Identify parts requiring replenishment and initiate reorders
- Track lost sales and report gaps for inventory improvement
- Maintain accurate records of parts movement and stock

Ordering & Coordination
- Process parts orders (local and international) as per company procedures
- Handle special orders including prepayments where required
- Coordinate closely with Service Advisors and Technicians for parts requirements
- Track parts status and ensure timely delivery

Systems & Documentation
- Use DMS/CRM systems to search part numbers and manage transactions
- Ensure accurate documentation of all parts transactions
- Monitor bin locations and maintain proper storage standards
- Manage warranty or returned parts as per policy

Qualifications & Requirements
- 3-7 years of experience in automotive parts or aftersales operations
- Strong understanding of automotive parts and systems
- Experience using ERP/DMS systems

Skills & Competencies
- Strong customer service and communication skills
- High attention to detail and organization
- Ability to work in a fast-paced environment
- Problem-solving and analytical thinking
- Team collaboration and coordination skills