Service logistics Operations Specialist

Position Overview

The Service Logistics Operations Specialist - Spare Parts is responsible for managing and optimizing endtoend service logistics operations that support OEM spare parts availability across the dealer and service network. The role ensures timely inbound and outbound parts flow effective VOR management reverse logistics compliance and adherence to OEM service standards with a strong focus on parts availability vehicle uptime and customer satisfaction.

Key Responsibilities

Spare Parts Service Logistics Operations

• Manage daily service logistics activities related to OEM spare parts distribution to dealers body shops and service centers.
• Coordinate inbound shipments from OEM hubs regional distribution centers and local suppliers.
• Ensure efficient outbound delivery of spare parts in line with defined servicelevel targets and cutoff times.

VOR & Critical Spare Parts Management

• Coordinate VehicleOffRoad (VOR) emergency and critical spare parts logistics to minimize repair lead time.
• Monitor VOR orders pipeline status lead times and delivery performance.
• Escalate supply or transport issues impacting dealer service performance and implement corrective actions.

3PL & Transport Coordination

• Work closely with 3PL warehouses and transportation providers managing spare parts storage and distribution.
• Monitor 3PL performance against OEM SLAs KPIs and operational standards.
• Ensure correct prioritization picking packing and dispatch of spare parts especially for urgent and VOR orders.

Reverse Logistics & Returns (Spare Parts)

• Manage spare parts reverse logistics including:
• Warranty part returns
• Core returns
• Campaign and recall returns
• Defective and damage claims
• Ensure correct documentation traceability segregation and return timelines as per OEM requirements.
• Coordinate with Warranty Quality and Finance teams for proper disposition and credit processes.

OEM Compliance & Governance

• Ensure spare parts logistics operations comply with OEM policies SOPs audit standards and regulatory requirements.
• Support OEM internal customs and logistics audits.
• Ensure adherence to HSE and transportation safety requirements.

Performance Monitoring & Reporting

• Track and analyze spare parts logistics KPIs including:
• Ontime delivery (OTD)
• VOR fulfillment time
• Transit lead time
• Damage shortage and claim rates
• Prepare daily weekly and monthly operational reports for management and OEM stakeholders.
• Identify operational gaps and improvement opportunities across the spare parts logistics network.

Continuous Improvement & Projects

• Participate in spare parts logistics optimization initiatives including route optimization leadtime reduction and cost efficiency projects.
• Support new vehicle model launches parts introductions recalls and service campaigns from a logistics execution perspective.
• Contribute to digitalization and system enhancements related to spare parts logistics.

CrossFunctional Coordination

• Work closely with Aftersales Parts Demand Planning Parts Pricing Warehouse/3PL Customs and Dealer Operations teams.
• Act as a key contact for dealer logistics issues related to spare parts availability and delivery performance.

Skills

• Strong servicelevel and executionfocused mindset
• Excellent coordination and problemsolving skills
• High attention to detail and operational discipline
• Proficiency in ERP and logistics systems (SAP preferred)
• Strong analytical reporting and Excel skills
• Ability to manage urgent highpriority spare parts demands
• Clear communication and stakeholder management skills

Minimum Qualifications

• 35 years of experience in service logistics or spare parts operations preferably within an automotive OEM or authorized distributor environment.
• Strong understanding of automotive spare parts flows VOR processes and dealer service requirements.
• Experience coordinating with 3PLs freight forwarders and transport providers.