Service Center Manager Riyadh, Saudi Arabia

Introduction

Are you ready to lead and shape something new This is a unique opportunity to build lead and expand Flukes service and calibration laboratory in Saudi Arabia playing a pivotal role in establishing a high-performing operation from the ground up.

We are looking for a strong leader with deep technical expertise and an entrepreneurial mindset who is excited to create a best-in-class service center develop a high-performing local team and deliver outstanding customer this role you will combine operational leadership technical authority and strategic growth making a direct impact on Flukes expansion in the Middle East.

If you thrive in dynamic environments enjoy building teams and processes and are passionate about excellence in calibration and repair services this role offers a unique platform for both professional growth and long-term impact.

Position Summary

The Service Center Manager is responsible for the overall leadership operational performance and technical conformance of the Fluke service and calibration laboratory located in Riyadh Saudi Arabia. This role combines site leadership people management and technical authority as the ISO/IEC 17025 Technical Manager.

The position ensures delivery of high-quality calibration and repair services for Fluke products while maintaining full compliance with Fluke quality systems and ISO/IEC 17025 accreditation requirements including technical competence traceability and measurement integrity.

Key Responsibilities

• Provide full operational leadership for the Riyadh service center including calibration repair logistics and customer support functions
• Establish site goals KPIs and performance metrics aligned with Fluke Global Services objectives
• Manage daily operations to ensure on-time delivery cost efficiency and high customer satisfaction
• Recruit hire train and retain all service center personnel including technicians engineers and support staff
• Serve as the primary point of contact for key customers requiring calibration and repair services
• Maintain adherence to ISO 9001
• Serve as the designated Technical Manager for the calibration laboratory
• Accountable for internal audits external assessments and accreditation activities to ISO/IEC 17025
• Ensure the use of appropriate calibration methods procedures and equipment in accordance with Fluke corporate quality systems and global service processes
• Ensure compliance with Fluke service procedures and global calibration standards

Required Qualifications

Education & Experience

• Bachelors degree in Electrical Engineering Physics or related technical discipline (advanced degree preferred)
• 812 years of experience in calibration metrology or test and measurement environment
• 35 years of leadership or management experience

Technical Expertise

• Demonstrated experience in ISO/IEC 17025 accredited laboratory operations
• Strong knowledge of:
  • Calibration principles and uncertainty analysis
  • Electrical measurement (DC/LF RF temperature pressure etc.)
  • Traceability and metrology best practices
• Hands-on experience with calibration and repair of Fluke or similar instrumentation strongly preferred

Leadership & Business Skills

• Proven ability to build and lead technical teams
• Strong organizational and operational management skills
• Experience managing audits accreditation and quality systems
• Ability to balance technical rigor with business and customer needs
• Drive continuous improvement (using the FBS toolset) to enhance operational performance quality and efficiency

Other Requirements

• Fluent in English; Arabic language skills preferred
• Ability to work in a multicultural global organization
• Experience working with the Saudi Accreditation Centre (SAAC) or similar accreditation bodies (member of ILAC) is an advantage
• Willingness to travel as required

Preferred Attributes

• Experience launching or scaling a new service center or laboratory
• Familiarity with Middle East regulatory and business environment
• Experience with digital calibration systems and laboratory automation