Senior Network & Systems Engineer- Lead Saudi Nationals, OTS

About the Role
As an Senior Network & Systems Engineer - Lead you use your technical knowledge and specialized skills to support build implement and improve technology solutions across sites in a defined geographical area. You manage large projects with minimal guidance that affect multiple locations in a region. You resolve customer issues in crisis situations and are actively expanding your scope into software design patterns data structures AWS technologies and distributed systems.


Key job responsibilities
Technical Operations & Infrastructure
Drive network excellence through advanced engineering troubleshooting and systems administration across multiple facilities
Maintain critical systems uptime; serve as first escalation point for complex issues
Troubleshoot difficult IT problems without established SOPs; resolve incidents under time pressure
Demonstrate complete networking expertise: routers switches firewalls wireless APs structured cabling (DNS DHCP VLANs TCP/IP subnetting network security protocols)
Plan and coordinate Change Management (CMs) and CM templates across the region
Project Execution & Automation
Lead and execute regional technical projects from conception to completion with minimal guidance
Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts
Automate manual tasks; create and improve tools that increase team efficiency
Manage large-scale initiatives impacting multiple sites within the region
Problem-Solving & Continuous Improvement
Conduct root cause analysis to resolve recurring challenges and prevent future incidents
Lead continuous improvement efforts across processes documentation and tooling
Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs
Actively expand knowledge in software design patterns data structures AWS technologies and distributed systems
People Development & Quality Assurance
Participate in hiring onboarding training and professional development of team members
Audit work quality and provide constructive feedback; mentor junior engineers
Present training and partner with development teams on complex issues
Customer Support & Collaboration
Provide expert technical support across multiple buildings and remote sites
Provide on-call support beyond business hours during critical incidents; ensure minimal downtime
Communicate effectively in writing and verbally across a wide variety of stakeholders

Basic Qualifications:
3 years of IT client server and network service delivery
4 years of IT systems or relevant commercial production environment experience
4 years of networking (DNS DHCP SSL/TLS OSI Model TCP/IP VLANs subnetting routing protocols)
4 years of Windows/Server administration Linux administration or Cisco IOS (CLI)
4 years of troubleshooting in a multi-user high-availability environment
Experience with new site launches including end-to-end IT infrastructure buildout and go-live support
Ability to coordinate with multiple stakeholders across operations engineering vendors and leadership
Excellent written and verbal communication skills


About the team
Operations Fulfilment Center and Logistics. Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers as meeting their expectations makes us feel good.
The Operations teams in our Fulfilment Centers are responsible for managingthe vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want when they want it. OpsTechIT is at the heart of this process and plays a vital role to the business ability to meet the customer promise.

- Bachelors degree in IT computer science or equivalent
- Experience with networking technology (TCP/IP subnetting DNS and DHCP)
- Experience working with Windows server technologies: AD DFS Print Services SCCM
- Experience in technical support
- Experience supporting Windows Mac and/or Linux operating systems in a corporate setting

- Experience supporting a windows server environment
- Experience supporting video conference and teleconference equipment

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