Senior Manager, Sales Engineer, Value Added Services (GCC Nationals only)

Supporting the sales team by providing business and technical knowledge of payment acceptance processes and associated products and services for Visa Acceptance Solutions Product Pillars (including Digital Accept In-person Accept Payment Processing Transaction Management & Optimization Fraud Management Risk Management and Post Transaction Management).  

The scope of the role pertains to working and servicing the CEMEA region - supporting new and existing install base clients for a single instance or combination of the Visa Acceptance Solutions core products and services including but not limited to: Payment Acceptance Payment Security Fraud & Risk Services. 

Principle Responsibilities 

• Develop in-depth knowledge of Visa Acceptance Solutions products through research and testing to function as subject matter expert with prospective customers through self-enabled product & services learning through technical testing & investigative exercises. The broader Value-Added Services team and line manager will support you. 
• Maintain accurate up to date product and services knowledge through knowledge sharing via global teams and working collaboratively with product teams across Visa Acceptance Solutions through self-enabled product and services learning through technical testing & investigative exercises. The broader Value-Added Services team & line manager will support you. 
• Provide technical pre-sales support by accompanying CEMEA sales team to meetings with large and complex prospects. This would typically involve giving presentations to prospective and existing clients providing product demonstrations and using whiteboard sessions all with a focus on maintaining a sales-oriented approach to solutioning the clients requirements through discovery phase exercises whilst using product services and industry knowledge to remain flexible in approach adapting to challenging pressured situations to deliver technical excellence. 
• Deliver client-focused technical consultancy engagements to agree solution design and technically validate that the proposed solution can be implemented and will meet the client requirements. 
• Support the handover to Implementation Specialists to ensure efficient implementation. 
• Engage support and collaborate with prospective clients across the following verticals: Retail Travel Digital Financial Government & Gaming. 
• Provide proposal support to the CEMEA sales team for technical sections of RFI and RFP documents. 
• Write & develop small internal computer applications to provide proof-of-concept ideas to evaluate Visa Acceptance Solutions products and to troubleshoot client issues by supporting Visa Acceptance Solutions prospects in partnership with the broader Value-Added Services team and line manager and through application of knowledge and experience through self-enablement. 
• To troubleshoot client issues by supporting Visa Acceptance Solutions prospects existing clients and the CEMEA sales team during presales solutioning in partnership with the broader Value-Added Services team. 
• Produce clear and precise documentation for clients based on business and functional requirements to support successful implementation of the solution. 
• Ability to work independently on customer sites with minimal supervision around the CEMEA region. 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications

• Demonstrable experience (10 years ) of the Payment Acceptance industry
• Demonstrable experience (5 years ) working as a sales engineer in a technical and commercial environment.
• Demonstrable experience of providing on-going support to large complex -Direct and Indirect level clients over prolonged periods of time.
• Demonstratable impact of cross functional collaboration between technical commercial service delivery and support teams.
• Demonstrate working knowledge of intermediary level of programming & scripting skills (JavaScript Java PHP C/.NET HTML etc.) to evaluate Visa Acceptance Solutions products and to troubleshoot client issues
• Demonstrable experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
• Strong evidenced track record in high customer focus and attention to detail.
• Excellent communication and negotiation skills.
• Must speak Arabic

Preferred Qualifications

• Bachelors degree in computer science Engineering Information Technology or equivalent.
• Demonstrable years of dedicated pre-sales service delivery or consultancy for multi-national and global engagements.
• Ability to speak French is preferred.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time