Senior Customer Portfolio Manager

Senior Customer Portfolio Manager will demonstrate accountability for ensuring the timely receipt and availability of parts and repair materials to support operational needs and customer requirements. This role also supports the Sales Inventory and Operations Planning (SI&OP) process by coordinating demand inventory supply and planning activities across functions to align business objectives. The position requires strong coordination planning and communication skills to help maintain service levels reduce delays and support efficient operations.

Key Responsibilities

• Ability to track and follow up on open parts and repair orders to ensure on-time delivery

• Coordinate with suppliers planners and internal stakeholders to resolve delays and expedite critical items

• Assure timely resolution of issues and keep the customer advised of the parts and repairs availability and delivery progress

• Monitor inventory levels and support actions to prevent shortages or excess stock

• Prepare reports metrics and planning inputs for SI&OP meetings

• Identify risks to supply timing or service performance and escalate when needed

• Maintain accurate records and updates in planning and systems

• Support continuous improvement initiatives related to planning delivery performance and inventory efficiency

• Demonstrate strong attention to detail and ownership of assigned responsibilities

• Ability to manage multiple priorities in a fast-paced environment

• Contributes towards strategy and policy development and ensures delivery within area of responsibility.

• Lead functional teams with minimal resource requirements risk and/or complexity. Acts as a resource/mentor for colleagues with less experience.

• Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

• Bachelors degree or diploma in a relevant field from an accredited university or college or a high school degree with relevant work experience.

• Minimum of 10 years of experience with experience in operations planning or project management and / or field engineering.

• Strong understanding of parts repairs procurement and inventory management processes

• Experience supporting or participating in SI&OP / S&OP planning processes

• Ability to work cross-functionally with operations procurement logistics customer service and finance teams

• Experience in working with customer different stakeholders

• Strong analytical organizational and problem-solving skills

• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Masters Degree in MBA or Engineering from an accredited university is a plus.

• Strong influence and written communication skills.

• Ability to communicate effectively at different customers level and GEVs organizations

• Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead programs / projects.

• Knowledge and experience within the power industry.

• Experience outages planning.

• Team leader in a dynamic energetic and proactive environment

• Demonstrated communication & organizational skills

• The preferred candidate will be from ITR services team in KSAB