Senior Business Analyst CRM (Banking)
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Team DefineX:
DefineX is a next-generation consulting house and venture builder.
We partner with changemakers to turn bold visions into real-world impact bridging the critical gaps from strategy to design design to launch and launch to scale.
In the AI era we help organizations build future-ready business models and capabilities with the rigor of consulting and the pace of execution.
Our edge is our team: DefineXers.
A multidisciplinary group of consultants engineers designers and strategists united by ownership delivery excellence and a shared ambition to build whats next.
We play Larger Than Life.
Not as a motto. As a standard.
Apply now and #FindYourForward at DefineX.
About the Role:
We are looking for a senior functional Business Analyst to work onsite in Riyadh within large-scale banking and CRM programs.
This role requires a BA who can work closely with business units especially in Real Estate Finance and Mortgage acting as a trusted bridge between business stakeholders and delivery teams.
Strong domain understanding in banking and mortgage journeys is core to success in this role.
Your Impact:
Act as a functional Business Analyst embedded with banking business units with primary focus on Real Estate Finance and Mortgage
Work closely with mortgage and retail banking teams to capture structure and validate business requirements
Analyze end-to-end customer journeys in real estate financing and mortgage lifecycle processes
Translate business needs into high-quality functional specifications user stories and process flows
Support CRM initiatives across requirement analysis design validation and UAT phases
Collaborate daily with business stakeholders and delivery squads to ensure clarity and alignment
Proactively identify gaps and improvement opportunities in mortgage processes and customer journeys
Maintain requirement traceability and documentation discipline
Contribute to Agile ceremonies and backlog refinement
Build strong onsite relationships with business and delivery teams to support smooth collaboration.
What You Bring to the Table:
Bachelors degree in Computer Science Engineering Business or related fields
5 years of experience as a Business Analyst in banking or financial services
Strong hands-on experience in Real Estate Finance and Mortgage processes
Solid understanding of mortgage lifecycle credit assessment and collateral handling
Strong experience in CRM projects (Siebel experience is a strong advantage)
Solid understanding of SDLC and Agile methodologies
Hands-on experience with JIRA Confluence and requirement management tools
Strong analytical thinking and structured documentation skills
Proven ability to work closely with business stakeholders in client-facing environments
Experience in the Saudi banking sector
Practical familiarity with Saudi banking regulations and government-integrated banking services (e.g. KYC credit scoring integrations)
Fluent English written and spoken; Arabic or Turkish is a plus
Ability to operate effectively in an onsite fast-paced banking environment.
Need more convincing that DefineX is a great place to work
- Follow us on Instagram to take a deep dive into who we really are: IG@teamdefinex!
- Get to know more about ourextraordinary minds
- Alsohearfrom our tech leaders as they talk about why they love what they do and how the culture at DefineX enables them to take part in exciting projects!
Protecting your privacy and the security of your data is a top priority for DefineX Consulting Technology Labs. We collect and process your personal data as confidential as part of the recruitment process. Please read our Statement of Personal Data Protection Law and Consent Letter to know more details.
Required Experience:
Senior IC
Key Skills
- Business Intelligence
- Bidding
- Accounting And Auditing
- Account Development
- Architectural Design
- Content Development
About Company
A new generation consulting house and a venture builder that designs and builds the enablers of digital acceleration for the world.
