Senior Account Manager

Job Description:

The Senior Account Manager is a client partner responsible for leading key advertising and creative accounts across brand digital and social media campaigns. This role bridges clients and internal creative strategy and production teams to deliver impactful work that drives results.

Key Responsibilities

Client Leadership & Relationship Management

Act as the day-to-day lead for assignedaccounts

Build trusted relationships with client marketing brand and social teams

Lead client meetings presentations and status calls with confidence

Anticipate client needs and proactively recommend solutions

Campaign Management

Manage integrated campaigns across ATL digital and social media platforms

Strong understanding of creative services marketing services media and paid owned and earned social

Guide clients onbest practices and trends

Ensure creative and messaging are consistent across all touch points

Creative & Strategic Collaboration

Write clear briefs for creative social and production teams

Balance creative ambition with client objectives and budgets

Partner with Strategy Media and Creative Directors to deliver best-in-class work

Protect the creative integrity of the agency while meeting client needs

Account Growth & Management

Identify upsell opportunities (campaign extensions social content new channels new creative ideas..)

Ensure projects are delivered on time on budget and to scope

Project & Stakeholder Management

Oversee timelines deliverables and resourcing across multiple work streams

Manage feedback loops and ensure efficient approval processes

Handle escalations and resolve issues calmly and professionally

Leadership & Mentorship

Mentor Account Executives and Account Managers

Set standards for client service excellence

Contribute to agency processes and ways of working

Requirements

• 69 years experience in an integrated creative or advertising agency
• Proven experience leading brand digital and social accounts end-to-end
• Strong client-partner mindset with confidence managing senior stakeholders
• Solid understanding of creative services content social and paid/owned/earned ecosystems
• Ability to write clear inspiring briefs and collaborate closely with Creative Strategy and Media teams
• Track record of delivering integrated campaigns on time on budget and on scope
• Commercially minded with experience identifying account growth and upsell opportunities
• Strong project management skills across multiple workstreams
• Natural mentor with experience guiding junior account team members
• Excellent communication skills; calm proactive and solutions-oriented

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