Senior Account Manager

In addition to strategic account management the Senior Account Manager serves as the primary focal point of contact for the customer and is responsible for coordinating and overseeing day-to-day account activities. This includes managing the complete operational cycle from receiving customer requirements and coordinating orders through execution and delivery to the customer as well as coordinating the return of equipment to the shop for inspection maintenance and service. He ensures effective communication and coordination between the customer and internal teams throughout the entire process addressing operational requirements priorities and issues to support timely execution and maintain a high level of customer satisfaction.

• Serves as the primary customer focal point maintaining strong relationships and ensuring timely response to customer requirements.
• Maximizes NOV revenue profitability and business growth within the assigned account.
• Manages and follows up on daily customer activities including inquiries quotations orders deliveries service requirements and operational issues.
• Coordinates the complete order-to-delivery and service cycle including equipment return to the shop for inspection repair maintenance and redelivery.
• Prepares and follows up on quotations RFQs tenders customer tickets and service requests to ensure timely closure.
• Maintains accurate sales forecasts opportunity pipelines expected orders deliveries and revenue projections.
• Identifies customer needs and develops technical and commercial solutions that add value to customer operations.
• Identifies new business and cross-segment opportunities while monitoring competitor activities and market intelligence.
• Coordinates with Operations Supply Chain Service Engineering Finance and other internal teams to meet customer commitments.
• Conducts regular customer meetings and follows up on open actions upcoming requirements projects and operational priorities.
• Maintains accurate customer opportunity quotation and activity information in CRM and relevant NOV systems.
• Provides management with regular updates on account activities forecasts opportunities risks and customer issues.
• Supports invoice and payment follow-up and assists in resolving commercial or operational discrepancies.
• Ensures compliance with NOV Ethics Quality HSE and commercial requirements in all account activities.

Bachelors degree in Engineering Business Administration or a related field.

Technical background in the Oil & Gas industry is highly preferred.

810 years of relevant experience in Oil & Gas with strong exposure to sales account management operations or customer service.

Deep knowledge of drilling / directional drilling operations and technical understanding of drilling motors and MWD tools is preferred.

Proven experience managing key customer accounts and developing long-term business relationships.

Strong understanding of the full commercial and operational cycle including quotations orders forecasting delivery service and invoicing.

Demonstrated ability to identify business opportunities grow revenue and coordinate across multiple product lines and internal functions.

Customer focused mindset with a drive for results.

Strong interpersonal communication and customer relationship management skills.

Strong commercial awareness negotiation and problem-solving capabilities.

Professional appearance with strong presentation and customer engagement skills.

Effective planning forecasting prioritization and daily follow-up skills.

Ability to manage multiple customer requirements and work effectively under pressure.

Strong teamwork and ability to coordinate across Sales Operations Supply Chain Service Engineering and Finance.

Proficiency in CRM ERP Microsoft Office and relevant sales/reporting systems.

Fluent in English and Arabic

Strong commitment to Ethics Quality HSE and customer satisfaction.