Sales Operations Coordinator

Role Overview

ATHEER Connectivity is expanding its wireless broadband and Dedicated Internet Access (DIA) footprint. We are looking for a self-driven detail-oriented Sales & Customer Operations Executive who can act as the bridge between customers engineering operations and partner ISPs.

This role is ideal for someone who enjoys hands-on execution customer engagement and operational coordination rather than pure hunting sales. You will play a critical role in customer onboarding partner coordination contract facilitation and service activation.

Key Responsibilities

Customer Engagement & Account Coordination

• Act as the primary point of contact for Home Broadband and Dedicated Internet Access (DIA) customers
  
• Engage with customers to understand connectivity requirements timelines and service expectations
  
• Coordinate customer onboarding from initial interest to service activation
  
• Support the sales process by facilitating document collection customer and contract requirements
  
• Coordinate with partner ISPs and service providers to create customer accounts
  
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• Maintain regular communication with customers to ensure smooth execution and satisfaction
  
• Assist in preparing commercial summaries service details and order confirmations
  

Partner ERP & Portal Management ( Prefered)

• Navigate partner portals ERP systems and ISP platforms to:
  
• Create new customer accounts
  
• Raise service requests
  
• Track provisioning status
  
• Support invoicing and activation workflows
  

Internal Coordination (Sales to Operations)

• Liaise between clients engineering and operations teams to:
  
• Communicate customer requirements clearly
  
• Track delivery timelines and dependencies
  
• Ensure alignment between technical feasibility and customer expectations
  
• Escalate issues proactively and follow through until resolution
  

• Bachelors degree in Business Engineering IT or a related field
  
• 13 years of experience in telecom ISP operations broadband sales support or customer coordination roles
  
• Strong understanding of Home Broadband and/or Dedicated Internet Access services (preferred)
  
• Comfortable working with ERP systems partner portals
  
• Strong communication skills and ability to coordinate across multiple teams
  
• Highly self-driven organized and execution-focused
  
• Ability to work independently and manage multiple stakeholders
  
• Willingness to engage with customers and field teams as required
  

What Were Looking For (Profile Fit)

• Not a pure salesperson but a sales enabler and execution owner
  
• Someone who follows through closes loops and gets things done
  
• Comfortable dealing with customers partners engineers and operations
  
• Detail-oriented but commercially aware
  
• Thrives in a fast-moving startup-style environment
  

Why Join ATHEER Connectivity

• Reports directly to the Head of Sales & Growth
  
• Gain hands-on exposure to wireless broadband DIA and ISP ecosystems
  
• Be part of a high-growth mmWave connectivity company
  
• Opportunity to grow into Account Management Sales Operations or Business Development roles
  
• High ownership and visibility within the organization