Room Attendant Public Area

PRIMARY OBJECTIVE OF POSITION 
To maximize customer satisfaction by providing neat and clean rooms in accordance with the standards and to provide efficient prompt courteous trouble free and proactive service to guests. All work will be in line with departmental guidelines and service concepts.

TASKS DUTIES AND RESPONSIBILITIES 
PROVIDE NEAT AND CLEAN ROOMS AND HIGH SERVICE QUALITY
Collects daily worksheet each morning with applicable keys and returns it by the end of the shift 
Keeps bedroom door open while working in the guest room and locks door properly when leaving the room 
Maximizes job efficiency and neat orderly appearance by maintaining supply cart and vacuum cleaner 
Stocks supply of cart correctly in the morning and afternoon with all necessary linens guest supplies and cleaning equipment 
Sorts out any damaged linen or linen needing rewashing and returns them to Laundry Department 
Cleans guest rooms daily according to operational policies and standards 
Removes soiled bed and bath linens and replaces with clean linens 
Removes accumulated trash from rooms 
Cleans bathroom area 
Dusts all surfaces 
Replenishes promotional materials literature and stationary 
Replenishes room amenities 
Vacuums room 
Reports unusual circumstances to Floor Supervisor 
Reports maintenance requests and replacement orders 
Leaves all guests belongings in stay over rooms unless they have been discarded in the trash
Assists guests and other departments by removing food trays and trolleys from bedrooms  
Reports to the Floor Supervisor if a guest room has the do not disturb sign on the door 
Reports to the Floor Supervisor if duvets duvet covers bedspreads or bed skirts need changing
  Completes full cleaning of any room as requested by Floor Supervisor 
Attends to guest needs and requests courteously and efficiently

SAFETY SECURITY AND HEALTH 
Ensures safety maximum security and confidentiality to guests and hotel at all times 
Keeps master keys secure and returns it at the end of each shift 
Prohibits individuals access to bedrooms unless he or she can prove that he or she is the guest in the room Reports any suspicious individuals seen in the building
  Turns in articles left in rooms to Floor Supervisor for proper lost and found handling 
Reports all potential and real hazards immediately 
Reports any defective equipment immediately 
Is fully aware of all departmental fire emergency and procedures 
Knows how to protect self against chemicals and is aware of harmful chemical used in department 
Works in a safe manner in regards to lifting and utilises equipment chemicals and protective devises as instructed 
Looks for possible and probable hazards and conditions and brings them to the attention of the Floor Supervisor 
Keeps self to the highest standards of personal hygiene uniform appearance body language and conduct.

MISCELLANEOUS 
Adheres to hotel policies and procedures 
Starts working on time 
Wears appropriate uniform correctly and makes sure it is in good condition 
Uses practical shoes approved by the Floor Supervisor 
Uses stockings at all times 
Uses no nail polish 
Is straight forward and brings problems and concerns to the Floor Supervisor 
Cooperates with other departments 
Attends meetings as required by Floor Supervisor or Executive Housekeeper 
Is a team player 
Attends training requested by Floor Supervisor or Executive Housekeeper 
Accepts flexible work schedule when necessary and requested by Floor Supervisor or Executive Housekeeper Room Attendant 
Maintains own working areas materials and company property clean tidy and in good shape; reports defective materials and equipment to Floor Supervisor
  Continuously seeks to improve way of working 
Brings ideas relating to the job to the Floor Supervisors attention
  Knows where to refer guests and find information regarding hotel facilities opening hours and location of restaurants bar health club parking and location of public and inhouse telephones 
Is well informed of union agreements.

Additional Information :

Multitasking
Data Entry
Computer Skills
Flexibility
Organization
Attention to Detail
Communication

Remote Work :

No

Employment Type :

Fulltime