Reservations Supervisor Saudi only

We are seeking a professional organized and customer-focused Reservations Supervisor to join our team in Makkah Saudi Arabia. As a Reservations Supervisor you will oversee the day-to-day operations of the Reservations Department ensuring exceptional guest service accurate reservation management and revenue optimization. You will support and guide the reservations team while maintaining high standards of service and operational efficiency.

Key Responsibilities:

• Supervise the daily operations of the Reservations Department ensuring efficient handling of all reservation requests.

• Oversee incoming reservations via phone email and online booking channels ensuring accuracy timeliness and adherence to hotel standards.

• Support coach and provide guidance to the reservations team to ensure excellent guest service and productivity.

• Ensure accurate entry and maintenance of reservation data in the Property Management System (PMS).

• Monitor room inventory availability and rate integrity to maximize occupancy and revenue opportunities.

• Promote hotel facilities room categories packages and special offers while encouraging upselling and cross-selling.

• Handle complex reservations VIP bookings special requests and guest concerns professionally and efficiently.

• Coordinate closely with Front Office Revenue Management Sales and other departments to ensure seamless guest experiences from reservation through departure.

• Assist in managing group reservations rooming lists and allotments in coordination with the Sales team.

• Prepare and review daily weekly and monthly reservation reports including pick-up cancellations no-shows and booking trends.

• Monitor reservation quality standards and ensure compliance with hotel policies brand standards and operational procedures.

• Assist with training onboarding and performance development of Reservations Agents.

• Stay informed of local events market trends and hotel promotions to effectively support guest inquiries and business opportunities.

• Perform any other duties assigned by management to support the efficient operation of the Reservations Department.

Qualifications :

• Vocational Certificate in Hotel Management Business Administration or Bachelors degree in Hotel Administration Business Administration or equivalent
• Minimum of 1 year of experience in a similar role or 6 months of experience in reservations or front office operations
• Proficiency in Microsoft Office suite and property management systems (e.g. OPERA)
• Excellent communication skills in English both written and verbal
• Strong customer service orientation with the ability to interact professionally with guests employees and third parties
• Detail-oriented with a high level of accuracy in data entry and information management
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexible schedule including availability to work evenings weekends and holidays as required
• Knowledge of hospitality industry standards and best practices
• Demonstrated sales skills and ability to up-sell hotel services
• Ability to remain calm and professional under pressure
• Cultural sensitivity and adaptability to work in a diverse environment

Additional Information :

• Enjoy discounted Heartist rates across our global network of 5600 properties 10000 food and beverage venues and wellness centers.
• Grow and travel with your career globally across more than 110 countries 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability.

This role requires:

• Fluency in English
• Saudis only

Remote Work :

No

Employment Type :

Full-time