Process Engineer

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

Position Overview
The Aftersales Process Engineer is responsible for developing implementing and optimizing technical and operational processes across Lucids service centers body repair centers (LABRC) mobile service operations PDI and service parts activities. The role supports the Aftersales Program Manager by providing engineering analysis process design validation and continuous improvement initiatives to ensure efficient scalable and highquality aftersales operations aligned with Lucid engineering standards.

Key Responsibilities

Service Process Development & Optimization
Design standardize and document end to end service processes covering diagnosis repair workflows quality checks and turnaround time (TAT).
Analyze repair cycle times and throughput to improve operational efficiency and reduce customer wait times.
Develop and optimize processes related to PDI warranty repairs and workshop operations in alignment with Lucid engineering standards.
Create PFMEAs control plans SOPs and work instructions for aftersales processes using Lucids Process Engineering methodologies.
Support to Aftersales Program Manager
Provide data analysis process insights and engineering inputs to support program planning and execution.
Support cross functional initiatives including service readiness new service program launches and field quality improvements.
Participate in cross functional reviews with Engineering Quality Parts Operations Logistics LABRC and Field Support teams.
Ensure aftersales process alignment with program timelines milestones and readiness gates.
Field Quality & Technical Issue Management
Partner with Field Quality Engineers to analyze failure trends and develop corrective process actions.
Support root cause analysis and containment activities using 8D Six Sigma and structured problem solving methodologies.
Translate engineering solutions and design changes into practical service center workflows and procedures.
Service Parts & Logistics Process Support
Improve parts ordering availability and parts to repair workflows in collaboration with Parts Operations and Supply Chain teams.
Identify parts fulfillment bottlenecks and design process improvements to enhance service repair efficiency.
Support forecasting replenishment and service parts flow optimization as required.
Service Data KPIs & System Integration
Analyze service operational data including First Time Through (FTT) Turnaround Time (TAT) repeat repairs quality flags and parts usage.
Develop dashboards and performance reports to support KPI tracking and decision making.
Map process gaps within DMS ERP and technical information portals and propose improved workflows and system integrations.
Continuous Improvement & Workshop Efficiency
Apply Lean principles to eliminate waste improve technician utilization and optimize workshop layout and flow.
Conduct onsite time studies capacity assessments and layout optimization activities in service centers.
Ensure all process improvements align with Lucids global standards for safety quality and operational excellence.

Skills

Technical & Professional Skills
Strong expertise in process engineering Lean Six Sigma and structured problem solving.
Advanced process mapping PFMEA and control plan development skills.
Strong analytical capability with experience using operational KPIs and systems (DMS ERP technical portals).
Proficiency with data analysis reporting tools and Excel.
Core Competencies
Engineering mindset with high attention to detail and structured execution.
Strong cross functional collaboration and stakeholder management skills.
Ability to translate complex engineering concepts into practical service operations.
Results oriented adaptable and continuous improvement driven.

Minimum Qualifications

Bachelors degree in Mechanical Industrial Automotive or Manufacturing Engineering.
1-3 years of experience in process engineering automotive service operations aftersales engineering or manufacturing environments.
Strong hands on experience with Lean Six Sigma 8D and process improvement methodologies.
Experience analyzing service KPIs and working across engineering quality logistics and service teams.
Preferred
Exposure to EV aftersales operations and service environments.
Experience with service parts operations warranty processes or body repair centers.
Experience leading process standardization across multi location operations.
Knowledge of BIW high voltage systems or EV repair processes.