Outlet Manager

At SLS The Red Sea we dont just operate restaurants we create vibrant destinations where exceptional food bold energy and unforgettable experiences come together. As Outlet Manager you will be the driving force behind the venues operational success guest experience and team performance bringing the distinctive SLS spirit to life every day.

Leading from the floor you will oversee the day-to-day operation of one of our signature venues inspiring a high-performing team while ensuring exceptional service operational excellence and commercial performance. Working closely with F&B leadership and key hotel departments you will shape memorable dining experiences drive profitability and continuously evolve the outlet to remain fresh relevant and unmistakably SLS.

Key Responsibilities

• Lead the outlet team in delivering consistently elevated engaging and dynamic guest experiences in line with SLS brand standards and service philosophy.
• Act as the face of the outlet maintaining a strong presence during service and building meaningful relationships with guests regular patrons and VIPs.
• Handle guest feedback and concerns effectively turning service challenges into opportunities to exceed expectations.
• Oversee all daily restaurant operations ensuring seamless coordination across the floor bar and supporting areas.
• Maintain exceptional standards of outlet ambiance service delivery product presentation cleanliness hygiene and operational readiness.
• Collaborate with Engineering Housekeeping and other hotel departments to maintain the venue to luxury lifestyle standards.
• Lead mentor and inspire a high-performing team of supervisors waitstaff hosts bartenders and other outlet colleagues.
• Support recruitment onboarding training performance management employee engagement and development of the outlet team.
• Ensure team members are fully trained in service standards menu and product knowledge guest interaction and compliance requirements.
• Plan staffing levels schedules and team allocation in line with business demand operational requirements and budget targets.
• Drive revenue performance through effective upselling menu engineering seat utilization and other commercial opportunities.
• Manage operational costs through effective inventory control ordering labor scheduling and wastage management.
• Monitor sales labor costs cost of goods and other key performance indicators ensuring accurate reporting and alignment with departmental budgets.
• Support annual business planning budgeting forecasting and ongoing performance reviews.
• Partner with Marketing to activate promotional events seasonal concepts and brand campaigns that increase outlet awareness and guest traffic.
• Build relationships with hotel concierges external partners and local tastemakers to strengthen the outlets visibility and guest flow.
• Identify and support in-outlet events private dining experiences themed activations sponsorships product placements and other revenue-generating opportunities.
• Monitor market trends and competitor activity to support the continued evolution and positioning of the venue.
• Drive creative initiatives that elevate the dining experience strengthen profitability and connect with the SLS guest lifestyle.
• Stay current with emerging trends across dining mixology and experiential hospitality to maintain the outlets competitive edge.
• Ensure full compliance with health safety hygiene company policies and applicable local regulations.

Qualifications :

• Diploma or Bachelors degree in Hospitality Management Business Administration or a related field.
• Minimum of 3 years of senior leadership experience within luxury restaurant operations.
• Strong experience managing large teams within high-volume high-profile restaurant or hospitality environments.
• Proven ability to lead and develop dynamic teams while maintaining exceptional brand standards and guest satisfaction.
• Strong understanding of food and beverage operations including menu development beverage programs guest flow and restaurant performance.
• Demonstrated commercial awareness with experience in revenue generation cost control budgeting and operational performance.
• Experience with POS reservation and workforce management systems.
• Strong interpersonal leadership and written and verbal communication skills.
• Fluent in English; knowledge of Arabic is an advantage.
• Proficiency in Microsoft Office and relevant operational platforms.
• Pre-opening experience or previous involvement in launching or refurbishing a venue is highly desirable.
• Group Trainer certification or a similar qualification is preferred

Remote Work :

No

Employment Type :

Full-time