OTR Supervisor, OTR

strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

Are you ready to champion customer service Amazon style

Are you up for creating solutions and solving tomorrows problems today

Then we have an opportunity just for you!

Were seeking an OTR Supervisor to join our dynamic Delivery Stations. Our OTR teams manage the last-mile delivery operations ensuring packages reach customers safely on time and with the highest quality standards. Each of these groups have played their part in taking us where we are today.

In these facilities were building the future of customer service as we work towards becoming Earths most customer-centric company. This is your chance to make history with us.

Youll need to safeguard your teams safety promoting Amazons Health and Safety standards
Youll lead and manage Delivery Associates and last-mile delivery operations
Youll monitor and drive On-The-Road performance metrics including OTD DDS DOT and delivery success rates
Youll uphold Amazons high standards of delivery quality and customer experience
Youll solve real-time routing dispatch and delivery challenges to ensure on-time performance
Youll strive to improve and streamline OTR processes and reduce delivery defects
Youll actively share and promote best practices with your colleagues and network


Key job responsibilities
Core responsibilities will include:
- idaily follow up with vendors on on-boarding process;
- facilitate on-boarding process with our external contractor;
- incentive management;
- uniform auditing and inventory;
- daily ops communications with DSP POCs and escalations to the owners if needed;
- handling DS callouts on day to day topics related to DSP DAs;
- arranging and following up on DAY0 attendance.

- High school or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Work 40 hours/week and overtime as required
- Speak write and read fluently in English

- 1 years of Microsoft Office (Word Excel and Outlook) experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.