Organizational & Operational Excellence

The Organizational & Operational Excellence Expert is responsible for building and implementing an institutional excellence framework across the Group improving performance standardizing processes and ensuring strong execution follow-up. The role focuses on continuous improvement KPI governance root-cause analysis for underperformance and delivering initiatives that increase efficiency quality and compliance.

Key Responsibilities

• Develop and periodically update the Groups institutional excellence framework unified policies and standard operating procedures (SOPs).
• Follow up on strategic and operational plans; track progress deviations and corrective actions.
• Build update and analyze KPIs in coordination with executive departments and leadership.
• Review and enhance organizational structures internal policies and process flows to improve operational efficiency.
• Conduct benchmarking studies against best practices in real estate and institutional sectors.
• Monitor performance of projects and initiatives; analyze causes of delays and performance gaps and recommend solutions.
• Lead process improvement initiatives using Lean and Kaizen methodologies.
• Prepare executive operational and analytical reports with insights recommendations and follow-up actions.
• Support institutional transformation and digital transformation initiatives to improve efficiency and integration.
• Track implementation of corrective action plans resulting from performance reviews audits and internal assessments.
• Promote a culture of quality and operational excellence through coaching awareness and knowledge sharing.
• Identify and manage operational risks and ensure compliance with applicable regulations and internal requirements.

Qualifications & Requirements

• Bachelors degree in Industrial Engineering Business Administration Management Quality or a related field (Masters is a plus).
• 5 years of experience in Operational Excellence Performance Management Process Improvement or a similar role (group/multi-entity exposure is preferred).
• Strong knowledge of KPI frameworks reporting dashboards and performance governance.
• Proven experience in process mapping SOP development and cross-functional improvement initiatives.
• Strong analytical skills root-cause analysis and problem-solving capabilities.
• Excellent stakeholder management and executive communication skills.
• High attention to detail and ability to work across teams and entities.
• Lean Six Sigma (Green Belt / Black Belt)
• Kaizen / Continuous Improvement Certifications
• ISO / Quality Management exposure

Key Competencies

• Performance management & KPI governance
• Process improvement (Lean/Kaizen)
• Benchmarking & best-practice implementation
• Organizational design & policy development
• Risk & compliance awareness
• Reporting & executive-level presentation
• Change management and follow-up discipline