Order Takers
Job Location:
Makkah - Saudi Arabia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Receive maintenance requests via telephone email work order systems or in person.
Assign work orders to the appropriate engineering or maintenance
technicians with front oiffce
Monitor the progress of work orders and follow up to ensure timely completion.
Communicate work order status and estimated completion times to requestors.
Maintain accurate records of maintenance requests completed work and outstanding issues.
Coordinate with engineering staff housekeeping security and other departments to ensure efficient service delivery.
Escalate emergency maintenance issues to supervisors or the Engineering Manager immediately.
Prepare daily work order reports and maintenance logs.
Ensure all documentation is completed in accordance with company policies and procedures.
Maintain confidentiality of operational information and provide professional customer service at all times.
Qualifications :
High school diploma or equivalent; additional administrative or technical training is an advantage.
Previous experience in facilities management engineering administration hospitality or customer service is preferred.
Experience using CMMS or maintenance management software is an advantage.
Additional Information :
experience is an asset
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
