Order Management Specialist

Roles and Responsibilities

• Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection to ensure that customer requirements are met

• Establish and maintain communication with the appropriate individuals throughout the process (Installation Team Finance Logistics)
• Order entry and backlog quality. Implement changes as required for each project followed. Optimize sales transfers
• Monitor the customer plan versus actual to pro-actively reduce span in the order fulfillment and the on-time delivery of the equipment
• Ensure orders validation compliance and approvals before order entry
• Confirm customer requested date and plan the backlog management
• Own and update timely key dates using local operating mechanisms and reports
• Reviews weekly business sales
• Set up contract review with finance and commercial operations teams
• Daily follow up of customer credit documentation and inventory
• Give shipping and billing instructions in accordance with contracts terms and conditions.
• Follow shipment installation application via reports
• Follow up on collections issues due to order operations
• Provide root cause on defect analysis

Required Qualifications

• This role requires 2 to 5 years experience in the Sales Operations/Order Management. Knowledge level is comparable to a Bachelors degree from an accredited university or college
• Team player
• Committed to deliver
• Ability to use Systems and work in a matrix environment

Desired Characteristics

• Strong oral and written communication skills. Ability to document plan and execute programs.
• Project Management
• Transportation & Customs
• ERP Tools (eOM Oracle MyOrders)