Open Jobs Care Education Expert

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Position Purpose:

Sephora Middle East is recruiting aCare Education Expert based in Sephora University (Jeddah).

The main responsibility of this role is to support Skincare & Haircare learning and development of the KSA West regions store team through the implementation of regional training initiatives training delivery in-store coaching and assessment (approx. 70% of time). The Care Education Expert is based in Jeddah and is responsible for all initiatives within the KSA West region. This role reports to the KSA Care Trainer who oversees Skincare & Haircare training initiatives for whole KSA.

Other tasks will include delivery of Sephora University Skincare & Haircare training modules (in-class and digital) in own region supporting brand training organization and some admin tasks. The role requires strong collaboration with Retail & Store Managers to support the learning and development of the store team.

This isa regional role that will require frequent travel within the West region of KSA and occasionally in Central and/or East region of KSA.

You will excel and enjoy this position if you are ready to actively handle the following missions :

Coaching & Support at store level

• Visit Sephora stores on weekly basis to support with follow-up coaching assessment and sharing feedback through store visit reports.
• Develop Skincare & Haircare knowledge and skills of the store team through feedback and coaching on conversation selling speech Sephora Attitude and new product launches
• Responsible for talent development following the internal process for the KSA West region.
• Partner with Retail & Store Managers to share and align on feedback development plan and follow-up actions through meetings and reports.

Skincare & Haircare Education

• With the support of the KSA Care Trainer build and manage throughout the year the training calendar and budget for the KSA West region.
• Deliver our Sephora University Skincare & Haircare training modules (in-class and digital) in KSA West region.
• Support the KSA Care Trainer with the development of the Skincare Community by strengthening and developing the Skincare Experts of the KSA West region.
• Accountable to increase Skincare & Haircare expertise in KSA West region by teaching about conversation category knowledge trends use of devices selling techniques cross category and product knowledge.
• Track development progress and learning of the KSA West region store team.
• Follow-up and support engagement of the store team with our digital Sephora Learning App.

Skincare & Haircare Brand Training

• Support the organization and logistics of any Skincare & Haircare Education events.
• Support in delivering content of multi-brand training organized internally.
• Support Skincare & Haircare brands digital training.
• Support organization and monitoring of Skincare & Haircare Masterclass training with involved brands.
• Manage admin tasks related to Skincare & Haircare brand trainings (digital trainings attendee lists testers requests).

Collaboration & Communication with business partners

• Store & Retail Management share feedback align on business priorities & support needed at store level.
• OGCC SU team collaboration exchange of best practices and learning from each others
• HR support in providing feedback on the store Skincare team and for HR-organized events
• Skincare and Haircare Offer team tight collaboration at all times to align on priorities & needs
• Marketing/PR participate in events acting as a true Sephora Ambassador

Do not hesitate to apply if you have:

• Experience in Beauty retail is a must (3 years) and/or in retail education
• Skincare & Haircare knowledge
• Has proven records of coaching and developing people
• Demonstrate excellent communication presentation and public speaking skills
• Locally mobile (will travel within KSA on regular basis) and able to travel regionally (may have to travel within the Middle East countries on yearly basis)
• Collaborative flexible adaptable resilient open to feedback and self-motivated