Mid Market Customer Growth Executive

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As a Mid-Market Customer Growth Executive you will play a key role in driving customer satisfaction retention and business growth across a portfolio of assigned clients. You will build trusted client relationships support account performance and collaborate across teams to deliver strong customer outcomes. Working closely with internal stakeholders you will ensure clients receive the right support product adoption guidance and operational setup needed to grow successfully with Infobip. This role is ideal for someone who enjoys working with customers analyzing business performance and coordinating across functions in a fast-paced global technology environment.

What youll do

• Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings strategic discussions and ongoing account support
• Drive customer growth by monitoring key business metrics including gross profit margin percentage cross-sell opportunities and net revenue retention
• Coordinate cross-functional teams including Customer Success Sales Engineers Customer Support Platform Operations Revenue Assurance and Procurement to address client needs
• Support customer onboarding and account setup activities including sender registration route management content filtering setup and account maintenance
• Analyze customer traffic and business performance to identify growth opportunities mitigate risks and react quickly to changing business needs
• Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self-service models
• Maintain accurate records of customer activities engagements and opportunities in Salesforce and other internal systems

What makes you a strong fit

• Minimum 3 years of experience in commercial customer-facing account management customer success or sales-related roles
• Strong communication and relationship-building skills with a customer-oriented mindset
• Ability to coordinate multiple stakeholders and manage priorities in a fast-paced environment
• Analytical mindset with an interest in business performance metrics and customer growth
• Comfortable working with data and internal tools to monitor account performance and customer activity
• Proactive organized and eager to learn about products markets and customer business models
• Fluent in English both spoken and written

Nice-to-have qualifications

• Familiarity with CRM tools such as Salesforce or data analysis platforms
• Experience working in SaaS CPaaS or telecommunications industry environments
• Experience collaborating with cross-functional operational and technical teams

Why youll love it here Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact. Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5. ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options. Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations. Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path. Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start. International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.

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