Manager – Business Applications

A leading healthcare organization in Saudi Arabia is seeking an experienced Manager Business Applications to oversee the management delivery governance and continuous improvement of its Electronic Medical Record (EMR) application portfolio.

The role will cover key healthcare application domains including Patient Administration Systems (PAS) Revenue Cycle Management (RCM) and Health Information Management (HIM) as well as third-party clinical application and medical device integrations with the EMR.

Reporting to senior Enterprise Applications leadership the Manager will translate departmental strategy into executable plans lead a team of application analysts and specialists and ensure that the EMR environment remains stable compliant well-governed secure and aligned with clinical and business requirements across multiple facilities.

The position will serve as a senior escalation point between IT and business stakeholders across Patient Access Revenue Cycle Billing Health Information Management and Clinical Operations. The role will also ensure that EMR functionality integrations and data flows comply with relevant Saudi healthcare interoperability health insurance and data-protection requirements.

• Manage and oversee the EMR application portfolio across PAS RCM and HIM.
• Support and optimize healthcare workflows covering:
  • Patient registration
  • ADT (Admission Discharge & Transfer)
  • Scheduling
  • Patient flow
  • Billing
  • Claims
  • Medical records
  • Clinical documentation
• Oversee EMR integrations with LIS PACS/Radiology Pharmacy NPHIES patient portals and medical devices.
• Ensure effective interoperability using HL7 FHIR APIs and related integration technologies.
• Lead application support incident management SLA monitoring change and release management upgrades and continuous improvement.
• Develop and oversee operational clinical and revenue-cycle reports dashboards and KPIs for management and executive stakeholders.
• Lead healthcare process optimization digital transformation and EMR enhancement initiatives.
• Ensure effective data governance access management data quality and compliance with applicable Saudi healthcare regulations.
• Ensure compliance with PDPL NPHIES CBAHI MOH CHI and other relevant healthcare requirements.
• Manage relationships with internal stakeholders third-party vendors technology partners and healthcare business functions.
• Lead mentor and develop the Business Applications / EMR team including performance management and capability development.
• Support standardized EMR configurations and cross-site coordination across multiple healthcare facilities.

The successful candidate should have demonstrated experience in:

• EMR/EHR implementation optimization and support within a hospital or healthcare environment.
• Patient Administration / Patient Access systems including registration ADT MPI scheduling bed management and patient-flow workflows.
• End-to-end Revenue Cycle Management including eligibility authorization charge capture billing claims and denial management.
• Health Information Management medical records clinical documentation and coding workflows.
• Healthcare application integration and interoperability using HL7 and FHIR.
• Integration of clinical systems including Laboratory Radiology/PACS Pharmacy and medical devices with the EMR.
• NPHIES insurance eligibility authorization and Saudi healthcare insurance processes.
• Application configuration functional testing SIT/UAT regression testing incident management problem management change management and release management.
• Healthcare data management master data governance and data quality.
• Reporting and dashboard development for operational and executive stakeholders.
• Supporting multiple healthcare facilities with standardized configurations and cross-site coordination.
• InterSystems TrakCare experience is highly preferred.

• Strong knowledge of EMR/EHR applications preferably InterSystems TrakCare.
• Strong expertise in PAS ADT MPI registration scheduling bed management and patient flow.
• Strong knowledge of RCM including eligibility pre-authorization charge capture billing claims and denial management.
• Experience in HIM medical records clinical documentation and medical coding including ICD CPT and DRG.
• Strong understanding of HL7 FHIR APIs EMR integrations third-party applications and medical device integrations.
• Strong application support and configuration capabilities.
• Experience with SIT UAT regression testing change management and release management.
• Strong healthcare data management and governance capabilities.
• Experience with SQL reporting tools dashboards and Power BI.
• Knowledge of PDPL/SDAIA NPHIES/NHIC CBAHI MOH and CHI requirements.
• Knowledge of NPHIES transactions ICD-10-AM CCHI/CHI billing standards and DRG/AR-DRG is preferred.
• Strong project management ITIL and change management skills.
• Excellent leadership analytical problem-solving communication and stakeholder-management skills.
• Ability to translate clinical and business requirements into effective technology solutions.
• Fluent English is required; Arabic is an advantage.
• Willingness to work 48 hours per week and provide on-call support when required.

Education

• Bachelors degree in Information Technology Computer Science Health Informatics Healthcare Information Systems or a related field.
• Masters degree or relevant postgraduate qualification is preferred.

Professional Experience

• Minimum 7 years of relevant healthcare industry experience.
• At least 2 years in a supervisory or managerial position with demonstrated experience in:
  • Team leadership
  • Mentoring and coaching
  • Performance management
  • Career development
  • Business Applications / EMR management

Certifications
Relevant professional certifications are desirable including:

• CPHIMS
• PMP / PRINCE2
• ITIL
• EMR vendor-specific certifications

Saudi Arabia

48 hours per week with on-call support as required.