IT Manager

Key Responsibilities

• Manage and maintain the hotels IT infrastructure including servers workstations network equipment Wi-Fi and internet connectivity.
• Ensure the continuous operation of hotel systems including PMS POS reservation systems key card systems accounting software and other hospitality applications.
• Monitor system performance and resolve hardware software and network issues promptly.
• Implement and maintain cybersecurity measures including antivirus protection firewalls data backup disaster recovery and access controls.
• Manage user accounts email systems and permissions for all employees.
• Coordinate with software and hardware vendors for installation maintenance upgrades and support.
• Plan and execute IT projects including system upgrades new technology implementations and infrastructure improvements.
• Maintain inventory of IT assets software licenses and equipment.
• Develop and maintain IT policies procedures and documentation.
• Provide technical support and training to hotel staff.
• Ensure compliance with data privacy regulations and company information security standards.
• Monitor and manage IT budgets maintenance contracts and procurement of IT equipment.
• Support conference and meeting technology including audiovisual equipment and presentation systems.
• Ensure business continuity through regular data backups and disaster recovery testing.
• Stay informed about emerging technologies and recommend improvements that enhance hotel operations and guest experience.

Qualifications :

• Bachelors degree in Information Technology Computer Science or a related field.
• Minimum of 5 years of IT experience with at least 2 years in a managerial or supervisory role.
• Experience in the hospitality industry is preferred.
• Strong knowledge of Windows Server Microsoft 365 Active Directory networking virtualization and cloud services.
• Experience with hotel systems such as PMS POS door lock systems IPTV and CCTV is an advantage.
• Knowledge of cybersecurity principles and best practices.
• Professional certifications such as CompTIA Network Security Microsoft Cisco (CCNA) or ITIL are desirable.

Remote Work :

No

Employment Type :

Full-time