Front Office Supervisor

Role Summary

We are looking for a dynamic and customer-focused Front Office Supervisor to join our team at Novotel Makkah. In this role you will supervise and support the Front Office team while ensuring smooth daily operations and delivering a welcoming professional and consistent guest experience.

You will play a key role in coordinating front office activities supporting the team handling guest concerns and maintaining Novotel service standards and hotel procedures.

Key Responsibilities

• Lead supervise coach and support the Front Office team to ensure consistent service standards and compliance with hotel policies.
• Deliver professional friendly and efficient service to all guests creating a positive and welcoming experience.
• Monitor daily Front Office operations including check-in check-out room assignments guest requests and cashiering procedures.
• Assign daily tasks and manage team workflow to ensure operational efficiency and guest satisfaction.
• Coordinate closely with Housekeeping Engineering Security Reservations and other departments to ensure smooth guest operations.
• Handle guest inquiries requests and complaints professionally ensuring timely resolution and effective follow-up.
• Coordinate guest arrivals departures VIPs groups and special requests with attention to detail.
• Ensure accurate guest information records and documentation are maintained in the Property Management System (PMS).
• Monitor room availability room status and operational issues and communicate updates to the relevant departments.
• Support the team in resolving operational challenges and make appropriate decisions to maintain service quality.
• Monitor Front Office performance and provide regular coaching guidance and constructive feedback to team members.
• Ensure compliance with hotel policies service standards safety procedures and applicable operational requirements.
• Conduct regular shift briefings and actively participate in departmental meetings and continuous improvement initiatives.
• Support the Duty Manager and assume managerial responsibilities when assigned.
• Assist guests with information regarding hotel facilities services transportation and local attractions.
• Maintain a professional collaborative and supportive working environment within the Front Office team.
• Monitor guest feedback and assist in implementing actions to improve guest satisfaction and service quality.
• Perform any other duties and responsibilities assigned by management to support the hotels operational objectives.

Qualifications :

Qualifications & Requirements

• Diploma or Bachelors degree in Hospitality Management Hotel Management Business Administration or a related field.
• Minimum 23 years of experience in Front Office operations with at least 1 year in a supervisory or team leader position.
• Previous experience in a hotel environment is required; experience with an international hotel brand is preferred.
• Strong knowledge of Front Office operations including check-in check-out room assignment guest services and cashiering procedures.
• Proficiency in Opera PMS or other hotel Property Management Systems.
• Excellent communication skills in English and Arabic both written and verbal.
• Knowledge of additional languages is preferred.
• Strong leadership team management and coaching skills.
• Excellent customer service problem-solving and complaint-handling abilities.
• Ability to work effectively under pressure and manage multiple operational priorities.
• Strong organizational skills and attention to detail.
• Willingness to work flexible shifts including night shifts weekends and public holidays.
• Good knowledge of hotel standards policies and safety procedures.

Remote Work :

No

Employment Type :

Full-time