Floor Supervisor
Jeddah - Saudi Arabia
Job Summary
Responsibilities:
- Ensure the smooth and continuous operation of the assigned floor area.
- Supervise the performance conduct and task execution of the floor operations team.
- Plan and manage manpower movement across the floor based on operational needs and priorities.
- Monitor and address improper baggage induction at check-in counters to prevent system disruptions.
- Oversee the proper handling and circulation of grey tubs ensuring availability and system efficiency.
- Monitor ongoing maintenance activities coordinating with operations and ensuring adherence to safety procedures.
- Ensure daily task allocation and provide clear instructions and supervision to team members.
- Promote and enforce compliance with company policies safety standards and Vanderlandes core values acting as a role model.
- Identify and address performance or behavioral issues among staff promptly and professionally.
- Provide training and support to new or less experienced team members to ensure readiness and competence.
- Report all operational cases and incidents including improper induction cases promptly and accurately to the Shift Leader or Vanderlande Control Room for timely resolution.
- Report any operational maintenance or cleanliness issues to the relevant authorities promptly.
- Perform any additional tasks or duties as assigned by the line manager to support smooth operations and team efficiency.
Qualifications:
- Bachelors degree or Diploma in a relevant field.
- Minimum of 23 years of experience in field operations preferably within the airport or aviation industry.
- Proven experience in customer-facing roles with the ability to handle costumer requests and complaints professionally and efficiently.
- Strong supervisory skills with experience in team coordination manpower planning & allocation and performance oversight.
- Excellent communication and interpersonal abilities capable of working effectively with colleagues management and external partners.
- Fluent in Arabic and English both spoken and written.
- Good understanding of airport procedures safety standards and general aviation protocols is preferred.
- Demonstrated ability to work under pressure and respond quickly in time-sensitive or challenging operational environments.
- Ability to maintain a high standard of professionalism discipline and reliability in daily responsibilities.
- Ability to work in shift pattern
Required Experience:
Manager
Key Skills
- Time Management
- Fashion Retail
- Microsoft Office
- Customer Service
- Communication skills
- POS
- Retail Sales
- Training & Development
- Mentoring
- Supervising Experience
- Retail Management
- Recruiting
About Company
Vanderlande is the global leader for value-added logistic process automation at airports and in the parcel market, as well as a leading supplier of process automation solutions for warehouses. In this world of technology, we believe in people – especially those who are totally dedicat ... View more