Field Services Engineer Early Career Trainee

Key Responsibilities

• Providing testing commissioning and technical support to customers: This includes site office and factory activities providing on site services remote support answering questions about products troubleshooting problems and providing recommendations for solutions.
• Receive record analyze customer repair and technical support requests using the software tool provided
• Work closely with factories repair centers operations logistics customers to achieve shortest possible request closing time maintain legal and commercial agreements and achieve customer satisfaction
• Working with customers to understand their installed base data advise for upgrade repair and other technical recommendations.
• Working with factories and repair centers to facilitaterecommendations and solutions implementation at customer sites.
• Writing technical documentation: This includes test reports repair reports findings solutions and technical reports.

Required Qualification

• Bachelors Degree in Electrical Electronics Mechatronics Electromechanical or/and Instrumentation and Control Engineering or related fields.
• Fresh graduates up to 2 years of experience.
• Electrical Safety awareness: This includes knowledge of electrical safety standards and how to work safely with electrical equipment.

• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Knowledge of Power system theory based on the fundamental principles of electrical engineering such as voltage current resistance power symmetrical components etc. and Power system components: the main components include Generators Transmission lines Distribution lines Substations transformers Loads and protective devices.
• Ability to handle and deal with different level of customers beginners to experts maintaining same respect and demonstrate correct standards and theories
• Network analysis which is the process of analyzing the behavior of power system under different conditions.
• Power system protection: this includes designing and installing protective devices to protect the power system from faults.
• Substation Automation is the process of using digital technology to control an monitor substations.
• Negotiation skills
• Presentation & Communication skills